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FAQs

Visit our FAQ page to find the answers to the most commonly asked questions, including how to create an account, explaining ETFs, and providing useful links, forms, and tables.

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Account Management FAQs

Stumbled across issues with ThinkPortal? Forgot your password? Want to change your settings? Find out the answers for these and more below.

 

ThinkPortal

 

What is ThinkPortal?

ThinkPortal is the secure client area of ThinkMarkets. It allows you to manage your trading accounts, access additional features available only to live account holders and deposit and withdraw funds to your accounts.

How do I register to use ThinkPortal?
You can get access to the ThinkPortal in a number of ways. If you’ve signed up for a live or demo account, you’ll automatically get access. You can also sign up directly for a ThinkPortal account by simply clicking ‘New Account’ on the ThinkPortal login page and filling out the form - https://portal.thinkmarkets.com/en/login

How can I log in?
You can log in to the portal by visiting ThinkPortal and entering your registered email address and password.

I have forgotten my password – what do I do?
At the ThinkPortal login page, click on ‘Forgot Password?’ and enter your registered email address. You’ll then be sent instructions on how to retrieve your login details.

Why can’t I see all the features of the ThinkPortal?
ThinkPortal has some features which may not be applicable to your account type. For example, if you only have a demo account, you’ll not see information on depositing funds. You’ll always see the features applicable to you. As your account type and status changes, your portal access will also evolve.

What is My Profile?
My Profile is the area of the site that stores your personal information, such as your date of birth and contact information. This is automatically populated with information you’ve provided when signing up for your account.

Can I update My Profile?
Your ability to update your profile information depends on the status of your account. For example, if you have a live account already, you are not able to edit your personal details such as your address directly and must email any changes to [email protected]

Can I change my trading account password?

Yes, you can change your live account passwords only. Simply go to Trading Accounts > Live Accounts. From the list of your accounts, click the settings ‘gear’ icon next to the account number. You’ll then need to enter the current password so you can set a new password.
 

If you have forgotten your trading account passwords go to My Account > Change Password to reset any of your account passwords.


I need to change my leverage – how do I do this?
To make a changes to your account leverage please email your account number and desired leverage from your registered email address to [email protected].

Can I change my account currency?
You are not able to change the currency of your trading account. This is because you may have an existing trading history which would become inaccurate after making such a change. 

How do I apply for a new live account?

You can easily create an additional live account and select your desired platform, account type, currency, and leverage within ThinkPortal by navigating to Trading Accounts > Live Accounts > Create Additional Live Account.
 

If you have reached your account limit simply email [email protected] with the reason you require an additional account and we will review and increase your limit if approved. 


Can I open additional demo accounts?
Yes, you can. You can easily create an additional demo account and select your desired platform, account type, currency and leverage within ThinkPortal by navigating to Trading Accounts > Demo Accounts > Create Demo Account.

What base currencies can you open an account in?
We offer the following base currencies: AUD, NZD, USD, EUR, GBP, SGD, CAD and CHF.

Can I change my account platform or account type?
 

Once your account is created you can not change the platform that you open your account with.

You can however change the account type. With MT4 or MT5 platforms you can change between Standard and ThinkZero account types.
 

The ThinkTrader platform is only one account type. If you want to create another account choose Trading Accounts > Create Demo Account.

Can I use my account number on all the different platforms?
 

No, account types and platforms are not interchangable. Each platform requires a specific account. For example you can not use an MT4 account on the MT5 platform. You must use an MT4 account with MT4 platform and an MT5 account with the MT5 platform.
 

The ThinkTrader platform has it's own account type and can not be used on MT4 or MT5. Conversely, you can not use MT4 or MT5 accounts with the ThinkTrader platform. If you want to create another account choose Trading Accounts > Create Demo Account.

Deposits and Withdrawals

 
You can fund your account through any of the methods below:

  • Bank Transfer

  • Credit/Debit Cards (Visa and Mastercard)

  • PayPal

  • BitPay

  • Skrill

  • Neteller

  • BPay

  • POLi

To initiate funding within ThinkPortal, select Funding > Deposit Funds. Then select your trading account number and continue on to select your desired method then follow the prompts to fund your trading account.

For more information on depositing funds please visit Deposit Funds


Can I transfer money between my accounts?

Yes, you can transfer any free equity between accounts using the ThinkPortal. From within the Trading Accounts menu,  select Inter-Account Transfer and choose the sending and recipient accounts and the amount. Please note that ThinkPortal allows up to 2 inter-transfer transactions within 24 hours.


How do I withdraw funds from my trading account?

To withdraw funds from your trading account, first select Funding > Withdraw Funds in the ThinkPortal. Then select the ‘New Request’ tab. Then complete the online form and your withdrawal request will be processed within 1 business day.
 

ThinkMarkets has a return to source policy which means funds are typically sent back to the original source in the order of deposits up to the original deposit amount. This means for example, if you deposit through Credit Card, funds up to the original deposit amount must be sent back to the same Credit Card.

For more information on our withdrawal policies please visit Withdrawal of Funds.
 

Can I see a list of all my deposit and withdrawal transactions?

Yes, you can within ThinkPortal. To see your deposit history navigate to Funding > Funding History.

To see your withdrawal history navigate to Funding > Withdraw Funds > Click the Transaction History and Transaction Summary tabs.


Are there fees for withdrawing funds from my account?

We do not charge fees for deposits or withdrawing funds. However, please note that for Bank wire withdrawals you will be liable for any fees charged by the banks involved in the transaction, including intermediaries. For full details on withdrawals please visit Withdrawal of Funds.
 
Does ThinkMarkets allow third-party payments?
ThinkMarkets does not allow third-party payments. Funds can only be sent to an account in the same name as the ThinkMarkets trading account.

Statements and Trading History


Can I see my trading history?

You can not see your trading history from within your ThinkPortal. However you can see trading history from within your Trading platform.
 

For ThinkTrader (Desktop)

Toggle the Bottom panel on. In the bottom right corner you will see your account information, where you can choose between Accounts, and select trades Active, Pending and History. Press the Trading Report button to generate a downloadable report.
 

For ThinkTrader (Mobile)

Select the Positions screen on the bottom panel to see Open trades, Pending Orders and Closed Trades. To generate a downloadable report you can select the More screen and choose the Reports option.
 

For MT4/MT5 (Desktop)

Open your Terminal/Toolbox panel (CTRL-T) or View menu > Terminal. Then select the Account History tab. Right click and filter your view between All History or Custom Period. If you would like a downloadable version, right click again on your Terminal panel and select Save As Report.
 

For MT4/MT5 (Mobile)

Select the History tab on the bottom panel. There you can select between open positions, pending orders and closed deals. You can not download a report from Metatrader mobile.

I need help. How can I contact you?

You can contact us in a number of ways – select ‘Support’ from within the ThinkPortal and you can see our full contact information.

The three main methods are:

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