Account Management FAQs

Stumbled across issues with ThinkPortal? Forgot your password? Want to change your settings? Find out the answers for these and more below.

 

ThinkPortal

 

What is ThinkPortal?

ThinkPortal is the secure client area of ThinkMarkets. It allows you to manage your trading accounts, access additional features available only to live account holders and deposit and withdraw funds to your accounts.

How do I register to use ThinkPortal?
You can get access to the ThinkPortal in a number of ways. If you’ve signed up for a live or demo account, you’ll automatically get access. You can also sign up directly for a ThinkPortal account by simply clicking ‘New Account’ on the ThinkPortal login page and filling out the form.

How can I log in?
You can log in to the portal by visiting ThinkPortal and entering your registered email address and password.

I have forgotten my password – what do I do?
At the login page, click on ‘Forgot Username or Password?’ and enter your registered email address. You’ll then be sent instructions on how to retrieve your login details.

Why can’t I see all the features of the ThinkPortal?
ThinkPortal has some features which may not be applicable to your account type. For example, if you only have a demo account, you’ll not see information on depositing funds. You’ll always see the features applicable to you. As your account type and status changes, your portal access will also evolve.

What is My Profile?
My Profile is the area of the site that stores your personal information, such as your date of birth and contact information. This is automatically populated with information you’ve provided when signing up for your account.

Can I update My Profile?
Your ability to update your profile information depends on the status of your account. For example, if you have a live account already, you are not able to edit your address directly and must contact us. If you only have a demo account, you can easily update your details.

Can I change my trading account password?
Yes, you can. Simply choose ‘Live Accounts’ or ‘Demo Accounts’ from the menu and within the list of your accounts, click the settings ‘gear’ icon next to the account number. You’ll then need to enter the new password and confirm for the change to become active.

I need to change my leverage – how do I do this?
Go to the ‘Live Accounts’ or ‘Demo Accounts’ view and click the settings ‘gear’ icon next to the current leverage. From the dropdown menu you can then choose your desired account leverage. Please note that there may be leverage restrictions in place based on your account balance. 

Can I change my account currency?
You are not able to change the currency of your trading account through the portal. This is because you may have existing trading history which would become inaccurate after making such a change. You can easily apply for a new account and select your desired currency.

How do I apply for a new live account?
If you want to sign up for a live account, or an additional live account, simply select ‘Account Request’ from the ‘My Account’ menu. You’ll then be taken to the applicable application form.

Can I open additional demo accounts?
Yes, you can! Select ‘Create demo account’ from the onsite menu and complete the form. The account will be created in a few seconds and you’ll then be able to log in.

What base currencies can you open an account in?
We offer the following base currencies: USD, EUR, GBP, AUD and CHF.
 

Deposits and Withdrawals

 
You can fund your account through any of the methods below:

  • Bank Wire/ Bank Transfer

  • Visa

  • Mastercard

  • Skrill

  • Neteller

  • Payment Asia / UnionPay

  • FasaPay

  • WebMoney

  • DinPay

  • BitPay

  • BPay


 

Please note, certain methods are available only in selected countries. If you are unsure, please contact our support team for more information.
To initiate funding, select ‘Deposit Funds’ once logged-into ThinkPortal, select your desired method then simply follow the prompts to fund your trading account.

Can I transfer money between my accounts?
Yes, you can transfer any free equity between accounts using the ThinkPortal. From within the ‘Trading Accounts’ menu,  select ‘Inter-Account Transfer’ and choose the sending and recipient accounts and the amount. Please note that, ThinkPortal only allows up to 2 inter-transfer transactions within 24 hours. If you reach the limit of inter-transfer transactions, please contact our support team on live chats.

How do I withdraw funds from my trading account?

To withdraw funds from your trading account, first select ‘Funding’, ‘Withdraw Funds’ in the ThinkPortal and select ‘New Request’. Complete the online form and your withdrawal request will be processed within 1 business day.

Funds are typically sent back to the original source, meaning, if you deposit through Credit Card, funds will be sent back to the same Credit Card.
 

Can I see a list of all my deposit and withdrawal transactions?
Yes, you can see a list of all deposit and withdrawal transactions you’ve completed across all your accounts from the ‘Funding History’ section. You can search by account number or by date, and can click on the reference number for more information. 

Are there fees for withdrawing funds from my account?

We do not charge fees for withdrawing funds by bank wire transfer. However, please note that you will be liable for any fees charged by the banks involved in the transaction, including intermediaries. For full details on withdrawals, click here.
 
Does ThinkMarkets allow third-party payments?
ThinkMarkets does not allow third-party payments. Funds can only be sent to an account in the same name as the ThinkMarkets trading account.

Statements and Trading History


Can I see my trading history?
Your trading history on Trade Interceptor can be seen by clicking on the “Accounts” tab in the terminal. If the Order History panel is not visible, you can add it as a widget to your view.
To view your account history and generate statements on requests through MT4. Once logged-in:

  • Select the ‘Account History’ tab

  • Right-click to define the period you want the information for

  • Once period has been selected, select the ‘Save a Report’ or ‘Save a Detailed Report’ buttons to generate

Can I see a list of all my deposit and withdrawal transactions?
Yes, you can see a list of all deposit and withdrawal transactions you’ve completed across all your accounts from the ‘Funding History’ section. You can search by account number or by date, and can click on the reference number for more information. 

I need help. How can I contact you?
You can contact us in a number of ways – select ‘Support’ from within the ThinkPortal and you can see our full contact information, or start a Live Chat with one of our representatives.

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