We are updating the ThinkMarkets MetaTrader trading platform server names to improve your login and trading experience with us.
These changes are due to take place Saturday 12 March 2022.
MetaTrader desktop users: You will experience a seamless update to the server name. You do not need to reinstall and can login as normal.
MetaTrader mobile app users: You will need to update your account information after 12th March. This includes deleting your trading account in the MetaTrader app and logging back in with the new server name.
For a step-by-step guide on how to update your server name, click on the button below applicable to your mobile device and note your new server name.
iOS Guidelines Android Guidelines
Server Name Update
FAQ
Where can I download the trading platforms?
Login to ThinkPortal > Platforms, this section contains links to the platforms available. Alternatively, MetaTrader 4 mobile app users can
access the download from our website.
Where can I find the name of the server associated to my trading account?
Login to ThinkPortal > Accounts > Click on the 3 dots next to your trading account number, then select the Account Information option. This shows you the server name which you will be required to connect to.
I forgot my MetaTrader password, how can I reset it?
Login to ThinkPortal > Accounts > Click on the 3 dots next to your trading account number to expose Account, Platform and Password Reset details. Select Password Reset to progress.
Will my existing expert advisor (EA) or custom indicator continue to work?
You will need to check to ensure the update to server names does not impact the settings or performance of your EA or custom indicator. We advise you to check before market open.
I use MetaTrader web, do I need to update anything?
No, you do not need to update anything however you will need to ensure you login to the correct server.
I forgot my ThinkPortal password, how can I reset it?
You can
reset simply by using the email address you registered with.
How can I get further assistance?
You can
contact our Support Team 24/7 via instant live chat, phone and email.
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