ThinkMarkets is a registered Financial Service Provider (FSP623289) and holds a Derivative Issuer License issued by the Financial Markets Authority.
Client Money Handling
ThinkMarkets, client funds are initiated, monitored, and dispersed in accordance with strict client financial rules, and no effort is spared in maintaining the integrity of the funds being traded on our platform. All client free margin* is held in trust accounts with top tier and are separate from our own operating funds. The Finance team performs daily reconciliation of client assets and liabilities in accordance with our regulatory guidelines.
*Free Margin is the amount of funds not in use as margin requirements for holding open positions. For example, If you have equity of $1,000 on your account and the total margin requirements are $250, the free margin amount is $750.
ThinkMarkets is dedicated to protecting your privacy and safeguards your personal and financial information with maximum care. We employ leading security software and systems and have strict procedures in place to protect your information.
ThinkMarkets is a member of an independent dispute resolution scheme. If a satisfactory outcome cannot be achieved, you may refer your complaint to Insurance & Financial Services Ombudsman Scheme (“IFSO”), an approved dispute resolution scheme under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.
Our participant details can be found at the Insurance & Financial Services Ombudsman and our membership number is 5004399. Their contact details are below:
Freephone: 0800 888 202;
Telephone: 04 499 7612;
Office hours are 8.30am to 5.00pm
Monday to Friday; Email: [email protected] ;
Address: Level 2, Solnet House, 70 The Terrace, Insurance & Financial Services Ombudsman Scheme, Wellington 6143, New Zealand.
To view all associated legal documentation including our Full Risk Disclosures, see our legal section.