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ThinkMarkets is also a member of an independent dispute resolution scheme. If a satisfactory outcome cannot be achieved, you may refer your complaint to Insurance & Financial Services Ombudsman Scheme(“IFSO”), an approved dispute resolution scheme under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. Our participant details can be found at the Insurance & Financial Services Ombudsman and our membership number is 5004399. Their contact details are below:

Freephone: 0800 888 202; Telephone: 04 499 7612; Office hours are 8.30am to 5.00pm Monday to Friday; Email: info@ifso.nz ; Address: Level 2, Solnet House, 70 The Terrace, Insurance & Financial Services Ombudsman Scheme, Wellington 6143, New Zealand.

ThinkMarkets is a company registered in New Zealand 9429050705597 located at Baker Tilly Staples Rodway Auckland Ltd, 9th Floor, 45 Queen Street, Auckland, 1010, NZ. ThinkMarkets is a registered Financial Service Provider (FSP623289) and holds a Derivative Issuer License issued by the Financial Markets Authority.

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