Platform FAQs

Scroll down to learn more about the trading platforms that we offer and what they can, in turn, bring to enhance your trading experience.

 

General

 

What platforms do you offer?

Our Trade Intereptor is a sophisticated, multidevice app providing  traders with all the tools they need to stay in control of the markets. With over 80 intelligent indicators and 200 cloud-based alerts free of charge, Trade Interceptor is the no. 1  app for traders looking for the best mobile trading experience.

Our MetaTrader 4 (MT4) platform is ideal for both new and experience spread betting*, forex, contracts for difference (CFD) and metals trader. If you’re looking for an online trading platform, MT4 is one of the most popular online trading platforms in the market
 
Are there fees for using your platforms?
There are no download, setup or subscription fees for using our platforms.
Fees and charges apply to trading.

What is ThinkMarkets server time?
The markets open on Sundays at 05:00 pm, New York time. Our server time is GMT+3 (or GMT+2 during Daylight Savings Time). This means trading begins at 00:01 server time, with the daily rollover occurring at the same time each day. This time cannot be changed on the platform. This is to avoid what is known as a ‘weekend candle,’ which would appear on a Sunday on a daily chart with GMT-based platforms.
 

Where are your servers located?
Our Trade Interceptor and MT4 servers are hosted at Equinix LD5 in London and Hong Kong. For more details on Equinix, please click here.

Can I trade on my mobile?
Yes. Both Trade Interceptor and MT4 are available on iPhone and Android.  Please visit the respective app stores to download them.

Can I trade using an API connection?
Yes, you may be able to connect to our platforms using either a FIX or PHP API connection. Please email us at  [email protected] for more information.

 

Trade Interceptor

 

What is Trade Interceptor?
Trade Interceptor is the most sought-after app in the world of mobile – designed, created and built with the modern trader in mind. It boast powerful trading tools and unique functionalities, all accessible through desktop, mobile and tablet with a single login.  
 
Key features include:

  • Split- and quad-screen view - Stay on top of every market movement with up to four charts on a screen, at any given time.

  • Advanced Charting – 80+ intelligent drawing tools and 80+ indicators to assist with your technical analysis.

  • TrendRisk Scanner - This proprietary feature identifies potential trades and recommends target and stop levels.

  • Over 200 cloud-based alerts and triggers - delivered across all your devices. Never miss a trading opportunity again.

Do demo accounts expire?​

Demo accounts on Trade Interceptor currently do not expire but we do reserve the right to close them.
 
What are the differences between Trade Interceptor and MT4?

Trade Interceptor is a dynamic brand-new platform, perfect for both new and experienced manual traders. It focuses on giving the user the total ability to take control of your trades. MetaTrader 4 is a popular platform used by traders who prefer to depend on automated trading strategies.
 
Can I have a Trade Interceptor Account and MT4 Account?
Yes.  You can have more than one account with ThinkMarkets and you can use both platforms with the same logins. 
 

Where do the price quotes come from on Trade Interceptor?
We have relationships with liquidity providers who stream live tradeable prices and market depth information to the platform.

Is it possible to access the same account from different computers?
Yes – as long as you have the correct login details, you can log in to the platform from any computer, provided your connection settings are correct and the connection is not being blocked by a firewall or your ISP.

Where can I view my trading history?
Your trading history can be seen by clicking on the “Accounts” tab in the terminal. 
 

What happens to my open positions when I log out of Trade Interceptor?
Open Positions will not be closed until a stop-loss, take-profit or the Stop Out Level is reached. Existing limit orders will still be filled if the entry level is met.
 

 

MetaTrader 4

 

What is MT4?

Easily execute automated trades with MetaTrader 4 (MT4), one of the world’s most popular trading platforms. Known for its ability to run thousands of different automated trading strategies known as Expert Advisors (EAs), MT4 also allows you to optimise your EA strategy by backtesting them.
 
How can I download MT4?
The MetaTrader 4 (MT4) platform is available for a variety of platforms. You can find the download links for all the platforms we offer below:
 

How do I get started using MT4?

You can download our MetaTrader 4 Quick Start guide here.

 

What is the difference between MT4 and Trade Interceptor?
Trade Interceptor is a mobile-first brand-new platform, perfect for both new and experienced manual traders. It focuses on giving the user the total ability to take control of your trades. MetaTrader 4 is a popular platform used by traders who prefer to depend on automated trading strategies.

 

Can I have a Trade Interceptor Account and MT4 Account?
Yes. You can have more than one account with Trade Interceptor and you can use both platforms with the same logins.

Where do the price quotes come from?
We have relationships with top-tier liquidity providers who stream live tradable prices and market depth information to the platform.

Is it possible to be logged in to several accounts at once?
Yes.Although you can’t be logged in to multiple accounts from one instance of MT4, you can open several instances (separate MT4 instances running at the same time on your computer) and log in to different accounts accordingly.

Is it possible to access the same account from different computers?
Yes. – As long as you have the correct login details, you can log in to the platform from any computer, provided your connection settings are correct and the connection is not being blocked by a firewall or your ISP.
 

Where can I view my trading history?
The trading history can be seen by clicking on the “Account History” tab in the terminal – the lower part of your MT4 platform. You can also modify your view timeframes and access reporting features by right-clicking on any row in your account history view.

What happens to my open positions when I log out of MT4?
Open positions won’t be closed until an existing stop-loss, take-profit or stop-out level is reached. Existing limit orders will still be filled if the entry rate is met. Please note for trailing-stop orders your MT4 platform must be open and you must be logged in.

Can I change the time zone on my platform?
No, unfortunately the time zone can’t be changed on the MT4 platform.
 

Can I use robots on the MT4 platform?
Yes, you can run any Expert Advisors (EAs) available from third-party providers. We don’t restrict the use of any strategies involving EAs, but please note that we do not provide support for, or endorse, any third-party EAs.

Can custom indicators be used in MT4?
Yes, you can use any custom indicators that are MQL-compatible. Please note, there may be times where a third-party indicator is not compatible with our MT4 platform – this can occur as a result of coding issues on the side of the indicator creator.

Are there restrictions on the number of EAs and indicators I can run?
There’s no restriction on the number of EAs and indicators you can have running at any one time on MT4., Please remember though, that as MT4 is a RAM-sensitive program, overloading your platform with a large number of EAs and indicators can reduce the performance and speed of your MT4 platform. Additionally, EAs may have conflicting strategies and risk profiles, which could compromise each other when attached to one single trading account. It’s often best to split your EAs across multiple trading accounts and platforms.

Losses can exceed deposits. Ensure you fully understand all risks involved and seek independent advice if necessary.
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