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Trading Glossary

From beginners to experts, all traders need to know a wide range of technical terms. Let us be your guide.

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Knowledge Base

No matter your experience level, download our free trading guides and develop your skills.

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Learn To Trade

Trade smarter: boost your skills with our training resources.

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Market Analysis
 

Market News

All the latest market news, with regular insights and analysis from our in-house experts.

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Economic Calendar

Make sure you are ahead of every market move with our constantly updated economic calendar.

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Technical Analysis

Harness past market data to forecast price direction and anticipate market moves.

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Market Analysis

Harness the market intelligence you need to build your trading strategies.

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Partnership
 

Affiliate Programme

Grow your business and get rewarded. Find out more about our Affiliate Programme today.

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Money Manager

Increase your income and get compensated for your trading knowledge with ThinkInvest, putting you in control.

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API Trading

Create your own trading platform or data tools with our cutting-edge APIs.

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Introducing Broker

ThinkMarkets ensures high levels of client satisfaction with high client retention and conversion rates.

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White Label

We supply everything you need to create your own brand in the Forex industry.

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Regional Representatives

Partner with ThinkMarkets today to access full consulting services, promotional materials and your own budgets.

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Partnership

Plug into the next-gen platforms and the trades your clients want.

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About ThinkMarkets
 

About Us

Find out more about ThinkMarkets, an established, multi-award winning global broker you can trust.

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Trading Infrastructure

When it comes to the speed we execute your trades, no expense is spared. Find out more.

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ThinkMarkets News

Keep up to date with our latest company news and announcements.

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Contact Us

Our multilingual support team is here for you 24/5.

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About ThinkMarkets

Global presence, local expertise - find out what sets us apart.

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Dispute Handling

 

Dispute Handling

ThinkMarkets aims to provide superior customer service, in the event you are dissatisfied with any aspect of our service; please give us the opportunity to investigate and answer your questions.
 

If you wish to lodge a complaint:

 

  1. First compile all documents that relate to your complaint and any questions that you wish to have answered.

  2. Inform the ThinkMarkets Client Services Team and/or your Account Manager with details of your complaint. You can call us on +27 10 035 4209; or alternatively email us at [email protected] We will review the situation and will resolve it at this initial level if we can.

  3. If the matter is still not resolved to your satisfaction, please ask the staff member that has been dealing with your case to escalate your complaint to their Line Manager to investigate. The staff member should consequentially provide you with their Line Manager's contact details.

  4. If your dispute is still not resolved you may refer your case to the Complaints Officer, who will conduct an independent review and contact you directly. Please set out your complaint clearly in writing


Mail:

ThinkMarkets - Complaints Officer
4th Floor, 96 Rivonia Road
Sandton
2196


Email:
 
[email protected]. Please mark your email Attn.: Complaints Officer). At this stage we will resolve your complaint within a period of forty-five (45) calendar days from the day of the initial complaint. If the complaint is more complex and takes longer than 28 days we will communicate the reasons for the delay. The Complaints Officer will provide a full written response to you.
 
If you are not satisfied with the outcome of your complaint you have the right to refer the matter to the Financial Sector Conduct Authority (FSCA). Details of the FSCA will be provided by the Compliance Department in their final response to your complaint. Any reference to the FSCA must take place within six months of the Compliance Department's final response letter, and you should also note that the FSCA will not consider a complaint until we have had the opportunity to address the complaint.

The address of the FAIS Ombud is:
 
PO Box 74571
Lynwood Ridge
0040

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