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FAQs

Visit our FAQ page to find the answers to the most commonly asked questions, including how to create an account, explaining ETFs, and providing useful links, forms, and tables.

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Account Opening FAQs

Got questions about your ThinkMarkets account(s) or opening an account with us in general? We have the answers here — scroll down for details.

 

Live Account

 

How can I open an account?
Opening an account is easy. Simply click here to start the process.
 
What documents do I need to open an account?*
Depending on what type of account you’ve applied for, the documents required are different.
 

*The requirement of documents may also vary depending on your country residence.

 

Individual

 

An individual account is one in which you will be using yourself, for personal trading.
Photo ID -  acceptable forms of photo identification to open an account are:

  • A valid passport

  • A valid government ID, such as a Driver's License or State ID

  • A valid National Identity Card


Proof of residence -  acceptable forms of proof of residence are:

  • A utility or landline phone bill, or a bank statement

All proof of residences must be current and not outdated by more than 180 days

 

Joint

 

A Joint account is one in which there are two main users, both who can deposit, withdraw and trade.
The following documents are required for both primary and secondary account holders:
Photo ID -  acceptable forms of photo identification are:

  • A valid passport

  • A valid government ID, such as a Driver's License or State ID

  • A valid National Identity Card

*Please note that all photo IDs are verified through third-party compliance software.

Proof of residence -  acceptable forms of proof of residence are:

  • A utility or landline phone bill, or a bank statement

All proof of residences must be current and not outdated by more than 180 days

 

Corporation

 

Photo ID for all directors and any shareholders who own over 25% of shares - The following are acceptable forms of photo identification:

  • A valid passport

  • A valid government ID, such as a Driver's License or State ID

  • A valid National Identity Card

 

Proof of residence for all directors and any shareholders who own over 25% of shares - The following are acceptable forms of proof of residence:

  • A utility or landline phone bill, or a bank statement

All proof of residences must be current and not outdated by more than 180 days

Company information

  • Certificate of Incorporation

  • Articles of Incorporation


Company proof of address

  • A utility or landline phone bill, or a bank statement

All proof of residences must be current and not outdated by more than 180 days

 

How long does it take to open an account?
Account opening times vary by client, but provided you’ve supplied your documents and they are acceptable, you should receive your login details within two working days.
If you have any queries regarding your account application please email [email protected] and we’ll try to assist you in any way possible.
 
Why isn’t my country included in the list?
Due to regulatory and compliance reasons we are unable to open accounts from some countries. For more information please contact us.
 

Can I have multiple trading accounts?
Yes, you can.  To request an additional account, log in to ThinkPortal and log an additional account request. Once the account is setup, you can quickly and easily transfer funds between accounts directly through ThinkPortal.

Can I open a Joint Account?
Yes. Joint account applications are much like individual accounts, but there are two applicants who must complete personal details and send through identification and proof of residence documents. Please apply here.
 

Can I open a Corporate Account?
Yes. Applying for a Corporate Account is simple and easy. Please complete the online application form  and submit ID, Proof of Address and Corporate documents as indicated on the application. You can also submit these by emailing [email protected] with the documents attached.

Can I open a Superannuation Account?
Yes, you can open a Self Managed Superannuation Fund (SMSF) Cash Equities account, the application form can be found here. We do not offer CFD accounts for SMSFs.

 

Demo Account


How do I open a demo account?
Opening a demo account is easy. To start the process click here.

 

Do demo accounts reflect commissions?
Yes, dependent on the demo account type you open. Demo accounts reflect exactly the same costs associated with live accounts. For more information visit our account types page.

Do demo accounts expire?

Demo accounts for the MT4/MT5 will expire after 90 days of inactivity, so please make sure you use the platform periodically. 

Demo accounts on ThinkTrader currently do not expire but we do reserve the right to close them.
 

Can your staff retrieve my demo account password?
Yes, our Support team is able to reset your demo account password if required. Firstly, we ask that if you recently opened a demo account via ThinkPortal, please search for your demo account number and password in the automatic email sent out to you when it was created. If you are unable to locate the email and never safely stored your login details, please visit us on live chat for assistance with resetting the demo account password.

Can old archived demo accounts be retrieved?
Unfortunately, if a demo account has expired or been closed for whatever reason it can not be retrieved any longer.

Can demo account settings be changed?
 

Yes, we can change demo account settings like leverage and we can also adjust your demo account balance if required. For any of these requests please visit us on Live Chat or email [email protected]

If you would like to change the demo account type or the base currency you will need to create another demo account.
 

Legal Entity Identifier

 

What is a Legal Entity Identifier?
A Legal Entity Identifier (LEI) is a unique global 20-digit code used to identify legal entities that are participants in financial transactions.
 

 

Why is a LEI required?
It is a requirement under ASIC Derivative Transaction Rules that CFD transactions by corporate accounts are reported using the LEI.

 

Who requires a LEI to trade?
All corporate clients of ThinkMarkets that have a CFD account are required to obtain and maintain a LEI, this includes companies, trusts and superfunds with a corporate trustee. Individuals, individual trustees and equities account (only) holders do not require a LEI.

 

How do I obtain a LEI?
If you do not have a valid LEI already, you can obtain one online. There are a number of LEI vendors accredited by the Global Legal Entity Identifier Foundation (GLEIF) that issue LEIs including Bloomberg and APIR. The validity period for a LEI is one year from the date that the LEI is registered, it can be renewed annually with any vendor. It is your responsibility to maintain a valid LEI and provide this to ThinkMarkets.

 

Where do I send my LEI?
You can simply email us your valid LEI from your registered email address – [email protected] .

 

What if I do not get a LEI?
If you are required to provide a LEI and do not provide us with a valid LEI you will not be able to trade. If your LEI is no longer valid, we may suspend your account and close all positions and pending orders.

 

We are here to help
If you have any questions please do not hesitate to contact us, we are here 24/5 via Email, Live Chat or via phone 1300 390 515.

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