Visit our FAQ page to find the answers to the most commonly asked questions, including how to create an account, explaining ETFs, and providing useful links, forms, and tables.


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Platform FAQs

Scroll down to learn more about the trading platforms that we offer and what they can, in turn, bring to enhance your trading experience.




What platforms do you offer?

Our ThinkTrader platform is a sophisticated, multidevice app providing traders with all the tools they need to stay in control of the markets. With over 80 intelligent indicators and 200 cloud-based alerts free of charge, ThinkTrader is the no. 1 app for traders looking for the best mobile trading experience.

The MetaTrader 4 (MT4) platform is ideal for both new and experienced traders. If you’re looking for an online trading platform, MT4 is one of the most popular online trading platforms in the market. You can execute manual or automated trades (known as Expert Advisors). It also lets you enhance your strategies through backtesting them.

MT5 builds on from the industry’s gold standard MT4, MetaTrader 5 is the latest platform by Metaquotes aimed at traders looking for state-of-the-art features. The platform comes with many additional advantages, including 21 timeframes, 6 pending order types, hedging and netting options and multi-thread strategy tester for EAs. For more information on all the platforms we offer please visit Trading Platform

Are there fees for using your platforms?
There are no download, setup or subscription fees for using our platforms.
Fees and charges apply to trading.
What is ThinkMarkets server time?
The markets open on Sundays at 05:00 pm, New York time. Our server time is GMT+3 (or GMT+2 during Daylight Savings Time). This means trading begins at 00:01 server time, with the daily rollover occurring at the same time each day. This time cannot be changed on the platform. This is to avoid what is known as a ‘weekend candle,’ which would appear on a Sunday on a daily chart with GMT-based platforms.​

Where are your servers located?

Our ThinkTrader servers are located in Ireland. Our MT4/MT5 servers are hosted at Equinix LD5 in London and Hong Kong. For more details please visit Trading Infrastructure

Can I trade on my mobile?

Yes. ThinkTrader, Metatrader 4 (MT4) and Metatrader 5 (MT5) are available on iPhone and Android smart phone devices. Please visit the respective app stores to download them or you can get the links from your ThinkPortal downloads section.

Can I trade using an API connection?

We provide ThinkMarkets live account holders with monthly trading volumes of at least US$100m the opportunity to demo the FIX environment to test their systems in real-time before trading in the live market.

For more information please visit API Trading



What is ThinkTrader®?

ThinkTrader® is the most sought-after app in the world of mobile – designed, created and built with the modern trader in mind. It boast powerful trading tools and unique functionalities, all accessible through desktop, mobile and tablet with a single login.  

Key features include:

  • Split- and quad-screen views - Stay on top of every market movement with up to four charts on a screen, at any given time

  • Advanced Charting - 50+ intelligent drawing tools and 80+ indicators to assist with your technical analysis

  • TrendRisk Scanner - This proprietary feature identifies potential trades and recommends target and stop levels

  • Over 200 cloud-based alerts and triggers -delivered across all your devices. Never miss a trading opportunity again. 

Do demo accounts expire?
Demo accounts on ThinkTrader® currently do not expire but we do reserve the right to close them.

What mobile apps do you support?
ThinkTrader supports iOS and Android smart devices. We also have Desktop versions for Windows and Mac.

How long does it take to open an account?​

Account opening times vary by client, but provided you’ve supplied your documents and they are acceptable, you should receive your login details within two working days. If you have any queries regarding your account application please email [email protected] and we’ll try to assist you in any way possible.

What are the differences between ThinkTrader® and MT4/MT5?

ThinkTrader® is our proprietary trading platform, perfect for both new and experienced manual traders. Built with the trader in mind, it focuses on giving the user the total ability to take control of your trades as well as give you advanced tools and custom indicators that are not commonly found in MT4 and MT5. Such as cloud based alerts and our Trend Risk Scanner.

MT4 and now MT5 are popular standard platforms used by most brokers. They are highly customizable and also used by traders who prefer automated trading strategies, know as Expert Advisors or robots.
Can I have a ThinkTrader® Account and an MT4/MT5 Account?
Yes you can have multiple account types with Thinkmarkets. However each account type is exclusive to the platform you want to use. For example, MT4 accounts can only be used with MT4 platform, MT5 accounts with MT5 platform and ThinkTrader accounts with ThinkTrader platform.

Where can I view my trading history?

For Desktop: Your Trading History in ThinkTrader can be viewed by toggling the Bottom bar open and selecting the History button at the bottom of your account information section. The account history will be displayed in the trades section.

For Mobile: Navigate to the Positions screen and select the Closed tab at the top to display your account trading history.


MetaTrader 4/ MetaTrader 5


What is MT4/MT5?

Easily execute automated trades with MetaTrader 4 (MT4) or Metatrader 5 (MT5), one of the world’s most popular trading platforms. Known for its ability to run thousands of different automated trading strategies known as Expert Advisors (EAs), MT4 also allows you to optimise your EA strategy by backtesting them.

For more information on MT4 please visit MetaTrader 4. For more information on MT5 please visit MetaTrader 5.


How can I download MT4/MT5?

The MetaTrader 4 (MT4) and MetaTrader 5 (MT5) platforms are available for a variety of devices on mobile and computer. You can find the download links for all the platforms we offer within your ThinkPortal, Downloads section. 

  • MT4 for Desktop (PC and Mac)

  • MT4 for Mobile (Android and iPhone/iPad)

  • MT4 WebTrader (Any browser)

  • MT5 for Desktop (PC)

  • MT5 for Mobile (Android and iPhone/iPad)

  • MT5 WebTrader (Any browser)

How do I get started using MT4/MT5?

To get started with MT4, you can download the platform on the MT4 page. For guidance on using MT4 please visit our Learn to Trade resources.

To get started with MT5, you can download the platform and our MetaTrader 5 Quick Start guide on the MT5 Platform page

What is the difference between MT4/MT5 and ThinkTrader®?

MT4 and now MT5 are popular standard platforms used by most brokers. They are highly customizable and also used by traders who prefer automated trading strategies, know as Expert Advisors or robots.

ThinkTrader® is our proprietary trading platform, perfect for both new and experienced manual traders. Built with the trader in mind, it focuses on giving the user the total ability to take control of your trades as well as give you advanced tools and custom indicators that are not commonly found in MT4 and MT5. Such as cloud based alerts and our Trend Risk Scanner.


Can I have a ThinkTrader® Account and an MT4/MT5 Account?
Yes, you can have more than one account with ThinkMarkets. Each platform requires it's own seperate account type.

Where do the price quotes come from?
We have relationships with top-tier liquidity providers who stream live tradable prices and market depth information to the platform.

Is it possible to be logged in to several accounts at once?
Yes. Although you can’t be logged in to multiple accounts from one instance of MT4/MT5, you can install and open several instances of the program so that you can be running so that you can be logged into multiple accounts.

When installing MT4/MT5 simply change the program installation folder name to install mutliple instances of the MetaTrader.

Is it possible to access the same account from different computers?
Yes. – As long as you have the correct login details, you can log in to the platform from any computer, provided your connection settings are correct and the connection is not being blocked by a firewall or your ISP.

Where can I view my trading history?

The trading history can be seen by clicking on the “Account History” tab in the terminal (MT4) or toolbox (MT5). This is the lower part of your MT4/MT5 platform. Press CTRL-T or View menu > Terminal/Toolbox to access your Account History tab.

You can also modify the timeframe you are reporting by right-clicking on any row in your account history view and filtering your history. Once you have the account history you wish to view, simply right click on anywhere on the history again and select 'Save as report' to download it to a file.

What happens to my open positions when I log out of MT4/MT5?

Open positions won’t be closed until an existing stop-loss, take-profit or margin stop-out level is reached. Existing pending stop or limit orders will still be filled if the entry rate is met.

Please note for trailing-stop orders or Expert Advisor to run your MT4/MT5 platform must be open and you must be logged in.

Can I change the time zone on my platform?
No, unfortunately the time zone can’t be changed on the MT4 or MT5 platform.

Can I use robots on the MT4/MT5 platform?

Yes, you can run any Expert Advisors (EAs) either coded by yourself or available from third-party providers.

We don’t restrict the use of any strategies involving EAs, but please note that we do not provide support or endorse any or your or third-party EAs.

Can custom indicators be used in MT4/MT5?

Yes, you can use any custom indicators that are MQL-compatible. Please note, there may be times where a third-party indicator is not compatible with our MT4/MT5 platform – this can occur as a result of coding issues on the side of the indicator creator.

We don’t restrict the use of any custom indicators, but please note that we do not provide support or endorse any or your or third-party indicators.

Are there restrictions on the number of EAs and indicators I can run?

There’s no restriction on the number of EAs and indicators you can have running at any one time on MT4/MT5.

Please remember though, that as MT4 and MT5 are a RAM-sensitive program, overloading your platform with a large number of EAs and indicators can reduce the performance and speed of your MT4/MT5 platform. We do not support EAs in this regard.

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