If you would like to change the settings of your ThinkMarkets demo trading account, you can request the changes directly through the ThinkMarkets Support team.

To do this, send an email from your registered email address to support@thinkmarkets.com and include your demo account number along with the specific settings you would like to update. The Support team will review your request and assist you with the changes.

A ThinkMarkets demonstration account is designed to allow users to test the functionality of the trading platforms and products in a risk-free environment using virtual funds. It enables you to explore platform features and practise trading strategies without financial risk.

However, a ThinkMarkets demo account does not fully replicate live market conditions. Unlike a live trading account, a demo account may not reflect factors such as positive or negative slippage, swaps, corporate actions, dividends, taxation, trading rebates, fees, rollover, leverage and concentration restrictions, liquidity, additional mark-ups, borrowing limitations, margin close-outs, or live spreads.

There may also be differences in trading conditions and the range of products available between the demo and live environments. For this reason, a demo account should not be used to mimic live trading conditions. ThinkMarkets is not liable for any loss or damage incurred as a result of differences between the demo and live trading environments.

A demo account is a risk-free way to practise trading contract for difference (CFD) and foreign exchange using virtual funds across supported platforms. Demo accounts are available on ThinkTrader, MetaTrader 4 and MetaTrader 5.

Open a ThinkMarkets demo account.

If you already have access to the client portal and would like to open an additional ThinkMarkets demo account, you can create one here.

A ThinkTrader demo account will automatically expire after 14 days of inactivity.

Clients who hold a live trading account can open a non-expiring demo account and access on-demand ThinkTrader demo environments directly from within the ThinkTrader platform.

If you would prefer not to have your ThinkTrader demo account expire, you can apply for a live trading account here.

ThinkMarkets has a relationship with ThinkCapital, which offers proprietary trading accounts through an evaluation-based model. Traders first complete an assessment process with ThinkCapital. If the evaluation is successfully passed, the trader is provided with a funded account to trade on behalf of ThinkCapital.

Through this structure, traders can access and leverage ThinkCapital’s capital rather than trading only their own funds. Eligible traders can share in the profits they generate, with profit splits of up to 90%, in accordance with ThinkCapital’s terms and conditions.

ThinkMarkets provides the underlying liquidity and trading technology that supports ThinkCapital’s proprietary trading accounts. For full details on the evaluation process, funding structure, and profit-sharing model, visit the ThinkCapital website.

Funded Trader accounts that use ThinkMarkets trading infrastructure, platforms and pricing are managed by third-party firms. For any support related to account activation, participation requirements, or competitions, you should contact the specific Funded Trader firm you are using directly, as they are responsible for managing your account.

If you would like to open a live trading account directly with ThinkMarkets, you can create an individual account here.

Due to regulatory restrictions, ThinkMarkets is unable to open trading accounts for residents of the United States. Individuals who are classified as US residents are not eligible to apply for or maintain an account with ThinkMarkets.

ThinkMarkets offers several account types designed to suit different trading needs and experience levels.

The Standard account is available on ThinkTrader, MetaTrader 4, and MetaTrader 5, providing access to a wide range of markets with competitive spreads and no commission on most instruments.

The ThinkZero account is available on MetaTrader 4 and MetaTrader 5 and is designed for traders who prefer low spreads with a commission-based pricing structure.

In certain jurisdictions, ThinkMarkets also offers an EPC/Professional account for eligible clients who meet specific regulatory criteria, as well as a Swap Free account for clients who require trading conditions that do not incur overnight swap charges.

ThinkMarkets does not charge any fees to open an account. In most cases, clients can hold multiple account types under a single profile, although availability may vary depending on the client’s jurisdiction. For full details and the most up-to-date information, visit the ThinkMarkets Accounts page or contact the ThinkMarkets Support team.

Only residents of the United Kingdom are permitted to open a spread betting account with ThinkMarkets. If you live outside the United Kingdom, you may be considered for a Contract for difference (CFD) trading account with ThinkMarkets instead.

The ThinkMarkets Standard account is designed as an accessible starting point for traders, with no minimum deposit requirement and no commission on Contract for difference (CFD) trades across forex, commodities, indices, shares and cryptocurrencies. However, spreads on the Standard account are generally wider compared to the ThinkMarkets ThinkZero account.

You can discover more about the ThinkMarkets Standard account here, and compare the ThinkMarkets Standard account with the ThinkMarkets ThinkZero account.

Trading Contracts for Difference on South African shares may include a commission. Cryptocurrency services and other products may not be available in your jurisdiction. Please contact the ThinkMarkets client support team for clarification or further information.

The ThinkMarkets ThinkZero account requires a minimum deposit of USD 500 and applies a commission per round turn lot traded on foreign exchange, gold and silver. ThinkZero foreign exchange and metals are offered with raw spreads starting from 0.0 points. All other products on the ThinkZero account are spread-only, with no commission applied.

When trading foreign exchange, gold or silver on a ThinkZero account, you must select the product code that ends with the suffix “x”, such as EURUSDx, XAUUSDx or XAGUSDx. These identify the ThinkZero markets.

The per lot commission (round turn) for foreign exchange and metals depends on your account base currency:

Currency	Amount
USD	USD 7
EUR	EUR 6
GBP	GBP 5
AUD	AUD 7
CHF	CHF 7
SGD	SGD 7
ZAR	ZAR 100

The ThinkMarkets ThinkZero account is available on the MetaTrader 4 and MetaTrader 5 platforms. Learn more here

A ThinkMarkets swap-free trading account may be offered, at ThinkMarkets’ discretion, to traders who are unable to receive or pay interest for religious reasons. A swap-free account is structured so that it does not accrue or pay swap or interest on open trading positions.

Swap-free accounts are subject to an administrative fee for positions held for 5 calendar days or more. No administrative fee is charged for the first 4 days. Fees are applied at rollover for positions held through 5 consecutive rollover periods. Open positions are charged once per week for the previous 5 days. The per day administrative fee schedule and applicable terms and conditions are available on the ThinkMarkets website.

To request a ThinkMarkets swap-free account, first create a trading account and then email [email protected]
with your request. If approved, your existing trading account will be converted to swap-free status.

For full details, please visit the ThinkMarkets Swap-Free Account page.

Clients onboarded under the ThinkMarkets licence in Australia, regulated by the Australian Securities and Investments Commission, and in the United Kingdom, regulated by the Financial Conduct Authority, can request to be assessed for a ThinkMarkets Professional account. A Professional account offers higher leverage and different trading conditions compared to retail client accounts in these regions.

Eligibility is subject to meeting the qualifying criteria set out by ThinkMarkets under the applicable regulatory framework. Full details, including the assessment criteria, are available for Australia on the ThinkMarkets Australia Professional Client page. and for the United Kingdom on the ThinkMarkets United Kingdom Elective Professional Client page.

To request a review for a ThinkMarkets Professional account, you can submit a Support request through ThinkPortal or email [email protected] to initiate the assessment process.

The ThinkMarkets Cash Equities account is available to residents of Australia and provides access to shares listed on the Australian Securities Exchange and Cboe Australia (formerly Chi-X). These shares are offered exclusively to Australian residents.

Australian residents can open a ThinkMarkets Cash Equities account via the ThinkMarkets Account Registration Portal. It is also possible to hold both a ThinkMarkets Cash Equities account and a Contract for Difference and foreign exchange trading account at the same time.

For more information about share trading with ThinkMarkets in Australia, please visit the ThinkMarkets Australia Share Trading Overview page.
 

ThinkMarkets may, under certain conditions, allow a client to operate a swap-free trading account. A swap-free account does not earn or incur swap or interest charges on positions held. Instead, positions that remain open for five days or more are subject to a weekly administrative fee. Not all products are available on a swap-free account, and full details are provided on the ThinkMarkets swap-free account page.

Swap-free status is typically granted for religious reasons, such as for clients who must comply with Sharia law and cannot be exposed to interest-based charges.

ThinkMarkets may still be charged or credited swaps by liquidity providers regardless of whether a client account is designated as swap-free. As a result, swap-free status is granted at the discretion of ThinkMarkets and is not an automatic right.

Swap-free abuse

In some cases, trading activity may be considered abusive if a client deliberately or inadvertently holds positions to benefit from swap rate differentials in a manner inconsistent with the intended purpose of the swap-free account.

If an account is deemed to have abused swap-free status, whether intentionally or due to trading style, ThinkMarkets may remove swap-free status and apply the swap fees that were previously waived. These amounts may be deducted from the trading account balance.

All decisions regarding the approval, continuation or removal of swap-free status are made at the sole discretion of ThinkMarkets.

Established in 2010, ThinkMarkets is a multi-awarded provider of online trading services, offering contracts for difference, foreign exchange and cash equities trading. ThinkMarkets is committed to making trading accessible to a broad range of traders, with a strong focus on trading education and financial literacy.

ThinkMarkets provides access to a wide range of global financial markets through its award-winning trading platform, ThinkTrader. From learning the fundamentals of trading and developing strategies to executing live trades, ThinkMarkets supports clients throughout every stage of their trading journey. More information about ThinkMarkets, including its licenses, regulatory status and company history, is available on the ThinkMarkets website.

ThinkMarkets prioritises the security of client funds across all of its regulated jurisdictions. As a regulated broker, ThinkMarkets operates under the oversight of multiple financial regulators, including the Financial Conduct Authority (FCA) in the United Kingdom and the Australian Securities and Investments Commission (ASIC) in Australia, as well as other regulatory authorities across its global operations.

In line with regulatory requirements, ThinkMarkets holds client funds in segregated bank accounts that are separate from the company’s own operational funds. This means client funds are not used for company expenses or business operations.

Segregation of client funds forms part of the regulatory framework designed to promote transparency and client protection within regulated financial services.

ThinkMarkets places the security of client funds at the core of its operations. As a regulated broker in multiple jurisdictions, ThinkMarkets complies strictly with the rules and standards set by the relevant financial regulators in each country where it operates.

Client funds are held in fully segregated bank accounts with major banks, separate from ThinkMarkets’ own operational funds. This segregation helps ensure that client money is protected and managed in accordance with applicable regulatory requirements.

By maintaining regulatory oversight across multiple countries and implementing strict internal controls, ThinkMarkets is committed to providing a trusted and reliable trading environment for all clients.

TF Global Markets (STL) Limited operates under a strict Anti-Money Laundering (AML) policy designed to prevent money laundering, fraud and other financial crimes. The company collects and verifies personal identification information from all account holders and maintains records of client transactions in line with regulatory requirements.

Before opening an account with TF Global Markets (STL) Limited, clients are required to provide:

A valid government-issued identification document, such as a Driver’s Licence, State Identification Card or Passport.
Proof of residential address.
Bank account information.
A completed account application.

TF Global Markets (STL) Limited monitors transactions, including those executed under non-standard trading conditions. The company also reviews funding activity, including deposits from bank accounts outside the account holder’s home country, and monitors for suspicious transactions.

The company operates in accordance with the anti-money laundering framework established by the Financial Action Task Force.

TF Global Markets (STL) Limited does not accept cash deposits or make cash disbursements under any circumstances. Third-party deposits are not permitted. All deposits must match the name of the account holder on file.

TF Global Markets (STL) Limited reserves the right to refuse to process any transaction if it believes the transaction may be connected to money laundering or criminal activity. In line with international law, the company is not required to inform a client if suspicious activity is reported to relevant regulatory or legal authorities.

This summary outlines the high-level compliance principles followed by TF Global Markets (STL) Limited. A detailed compliance policy may be made available to qualified institutions, regulatory bodies and relevant counterparties upon request. The Compliance department retains final discretion regarding the validity of submitted documents and does not accept substitutions or modifications to these requirements.

The withdrawal process at TF Global Markets (STL) Limited follows strict internal controls to ensure that client funds are returned securely and in accordance with Anti-Money Laundering requirements.

To initiate a withdrawal, clients must submit a signed paper or digital withdrawal request form containing the correct account details.

Once submitted, the Accounting department reviews the request. The team confirms the available account balance, checks for any holds or withdrawal restrictions and, if satisfied, approves the request subject to final review by the Treasury team.

The Treasury team verifies that the withdrawal is made using the same method as the original deposit and returned to the account holder on file. The team reviews the client’s deposit history, checks for unusual or suspicious activity and confirms the bank account details before approving the release of funds.

After Treasury approval, the request is returned to the Accounting department and the funds are released to the client.

If a withdrawal request is flagged for suspicious activity, it will be placed on hold pending further investigation by management. Management works in coordination with the Treasury team to determine whether additional action is required and whether any relevant regulatory authorities must be notified.

This summary outlines the high-level withdrawal and compliance procedures followed by TF Global Markets (STL) Limited. A detailed compliance policy may be made available to qualified institutions, regulatory bodies and relevant counterparties upon request. The Compliance department retains final discretion regarding document validity and does not accept substitutions or modifications to the stated requirements.

For compliance-related enquiries, you may contact [email protected].

ThinkMarkets offers a range of Contracts for Difference (CFDs) and foreign exchange trading accounts designed to suit different trading styles. ThinkMarkets does not charge platform or access fees to use its trading platforms.

Trading costs depend on the account type selected:

ThinkTrader account: Spread-only pricing with no commission.
Standard account: Spread-only pricing with no commission.
ThinkZero account: Raw spreads on foreign exchange and metals with a commission of 7 USD per round turn lot. All other products on the ThinkZero account are spread-only with no commission.

Detailed spread information for each instrument is available on the relevant ThinkMarkets Contract Specifications page for your region.

Clients can also hold multiple ThinkMarkets trading accounts if required.

The ThinkMarkets ThinkZero account charges a commission per round turn lot traded on foreign exchange, Gold and Silver. All other products on the ThinkZero account are spread-only and do not incur a commission.

Foreign exchange and metals on the ThinkZero account are offered with raw spreads, starting from 0.0 points, which are typically tighter than those on the ThinkMarkets Standard account.

The per lot commission (round turn) depends on your account base currency:

Currency	Amount
USD	USD 7
EUR	EUR 6
GBP	GBP 5
AUD	AUD 7
CHF	CHF 7
SGD	SGD 7
ZAR	ZAR 100

Commission is calculated as:

Number of lots traded multiplied by the per lot commission rate.

For example, if you hold a ThinkZero account with a USD base currency:

If you trade 1 lot of EUR/USD, the commission is USD 7.
If you trade 0.5 lots of EUR/USD, the commission is USD 3.50.
If you trade 0.1 lots of EUR/USD, the commission is USD 0.70.

This commission applies per round turn lot on foreign exchange, Gold and Silver trades only.

The bid and ask spread is the difference between the buy price and the sell price of a financial instrument.

When you buy or go long, you enter the trade at the Ask price, which is also known as the Offer price. When you sell or go short, you enter the trade at the Bid price.

For example, if the US30 index is quoted at 38500 / 38502, you can sell at 38500, which is the Bid price, or buy at 38502, which is the Ask price. The difference of 2 points between these two prices represents the spread.

When you trade Contracts for Difference (CFDs) or foreign exchange with ThinkMarkets, you are trading on margin. This means you only deposit a fraction of the total trade value while gaining exposure to the full notional amount of the position. As a result, holding a leveraged position overnight may incur an overnight funding cost, commonly referred to as a swap fee.

Swap fees are applied when a position remains open past the daily rollover time. The charge reflects the cost of holding a leveraged position overnight and may be either a debit or a credit, depending on the instrument and market conditions.

If you wish to avoid overnight funding charges, you can close your position before the daily rollover time, when the swap is calculated and applied.

For a detailed explanation of how swap rates work, including calculations, risks and examples, you can  find more information here: Swap rates: Fundamentals, calculations, risks, types and examples. If you are unable to receive or pay interest for religious reasons, you can also learn more about the ThinkMarkets Swap Free account here.

ThinkMarkets may apply an inactivity fee to trading accounts that have had no trading activity for at least six months. The fee is deducted from any remaining balance in the trading account.

An inactivity fee will not cause your trading account balance to fall below zero. The fee is only applied to available funds in the account.

In certain circumstances, inactivity fees may be reviewed if you resume trading activity on the account.

If you have questions about inactivity fees or your specific account status, please contact the ThinkMarkets client support team on [email protected] or speak directly with your Account Manager.

ThinkMarkets clients can trade Bitcoin and a range of other cryptocurrency Contracts for Difference (CFDs) in just a few steps using the ThinkTrader platform:

• Open a ThinkMarkets trading account and select ThinkTrader as your preferred platform.

• Complete the identity verification process.

• Deposit funds into your trading account.

• Locate Bitcoin in the list of available instruments, or search using the ticker symbol BTC.

• Choose your position size and place your trade.

If you already have a ThinkMarkets account, simply log in to fund your account and place a cryptocurrency CFD trade.

Availability of cryptocurrency CFD trading may vary depending on your jurisdiction. Please contact the ThinkMarkets client support team on [email protected] for clarification or further information.
 

ThinkMarkets clients can trade Reddit share Contracts for Difference (CFDs) through the ThinkTrader platform.

You can trade Reddit and thousands of other share CFDs in a few simple steps:

1. Open a ThinkMarkets trading account and select ThinkTrader as your preferred platform.

2. Complete the identity verification process.

3. Deposit funds into your trading account.

4. Locate the Reddit share Contract for Difference in the instrument list, or search using the ticker symbol RDDT.

5. Place your trade.

If you already have a ThinkTrader account with ThinkMarkets, simply log in to fund your account and place a trade.

To learn more about Reddit and related market developments, visit the relevant Reddit insights section on the ThinkMarkets website.

ThinkMarkets offers clients in certain jurisdictions the ability to trade cryptocurrency Contracts for Difference (CFDs), including Bitcoin, over the weekend.

To trade cryptocurrency CFDs on the weekend, log in to your live ThinkMarkets trading platform, search for the cryptocurrency market you wish to trade and place your trade as normal.

Cryptocurrency CFD trading on ThinkMarkets platforms includes scheduled breaks. On Saturday, there are two breaks from 00:00 to 01:00 (GMT+2) and from 12:00 to 16:00 (GMT+2). On Sunday, there is one break from 12:00 to 12:15 (GMT+2).

Cryptocurrency CFD trading may not be available in all jurisdictions. Please contact the ThinkMarkets client support team for clarification or further information.

To view the full list of ThinkMarkets Contracts for Difference (CFDs) and foreign exchange trading instruments, including detailed contract specifications, visit the relevant regional page below and select the market tab you are interested in:

Australia

South Africa

United Kingdom

Other European countries

All other countries

Product availability may vary depending on the platform you use. ThinkTrader provides access to the broadest range of available instruments, while MetaTrader 5 and MetaTrader 4 offer a selection based on platform specifications. Live ThinkTrader accounts can also be connected to TradingView for charting and analysis.

To learn more about the ThinkTrader platform, visit ThinkTrader trading platform.

In Australia, clients who hold a ThinkMarkets Cash Equities account can also trade Cash Equities listed on the Australian Securities Exchange.

Foreign exchange trading with ThinkMarkets is available 24 hours a day, five days a week, from Monday 00:03 (GMT+2) through to Friday 23:55 (GMT+2).

Cryptocurrency contracts for difference (CFDs) are available 24 hours a day, seven days a week. However, there are short scheduled trading breaks on Saturday and Sunday. Cryptocurrency CFD services may not be available in all jurisdictions, so clients should confirm availability with ThinkMarkets if required.

For detailed market hours and product specifications by region, please visit the relevant page below:

Australia

South Africa

United Kingdom

Other European countries

All other countries

If you need assistence, contact ThinkMarkets client support via email, phone or live chat.

The minimum trade size for most products on ThinkMarkets trading accounts is 0.01 lots. The maximum trade size depends on the specific instrument, current market liquidity and the account type you hold.

For detailed minimum and maximum trade sizes by product and region, please refer to the relevant ThinkMarkets contract specifications page:

Australia

South Africa

United Kingdom

Other European countries

All other countries

If you wish to place a trade larger than the stated maximum size, you can contact the ThinkMarkets support team, available 24 hours a day, seven days a week, to request a review. ThinkMarkets will endeavour to facilitate your request where possible.

What is ThinkMarkets Negative Balance Protection and how does it work for retail clients?

Negative Balance Protection means that any realised trading losses cannot exceed the available balance in a retail client’s trading account. When trading leveraged financial products such as Contracts for Difference (CFDs) on foreign exchange, indices, equities, commodities and other instruments, it is possible for losses to exceed deposits and result in a negative balance. Under ThinkMarkets Negative Balance Protection, eligible retail clients will not owe money to ThinkMarkets if their account falls below zero.

For example, if a client deposits 1,000 USD and market movements cause total trading losses of 1,200 USD, resulting in a negative balance of minus 200 USD, ThinkMarkets would adjust the account back to zero by covering the negative amount. The client would not be required to repay the deficit.

ThinkMarkets provides a range of risk management tools, and Negative Balance Protection acts as an additional safeguard for eligible clients.

The key conditions of the ThinkMarkets Negative Balance Protection policy are:

• Negative Balance Protection applies only to retail clients of ThinkMarkets.

• Money Managers and clients of Money Managers are not eligible.

• ThinkMarkets will cover negative balances by applying a cash adjustment to the trading account as soon as practically possible.

• ThinkMarkets reserves the right to use positive balances from other trading accounts held by the same client to offset a negative balance.

• ThinkMarkets may refuse to cover a negative balance where it determines that the deficit arose from abuse, such as opening, holding or closing positions immediately before or after scheduled or unscheduled data releases, events, market breaks or exceptional market conditions.

• Negative Balance Protection does not cover trading-related fees such as commissions, swaps or corporate actions including dividends.

For further assistance, please contact the ThinkMarkets client support team.

On a ThinkMarkets trading account, the following terms describe how your funds and risk exposure are calculated and displayed on the trading platform:

Balance

Balance represents your net deposits, plus or minus any realised profits and losses and associated fees. For example, if you deposit 250 USD and later close a trade with a 50 USD profit, your balance would be 300 USD, assuming no other activity has taken place.

Equity

Equity is your account balance plus or minus the unrealised profit or loss from all open trades. It reflects the current value of your account if you were to close all open positions immediately, excluding any applicable fees.

Running Profit and Loss

Running Profit and Loss refers to the current unrealised profit or loss on all open positions. These values fluctuate continuously as market prices move.

Margin

Margin is the amount of funds required to open and maintain leveraged trades. The required margin varies depending on the account type and the financial instrument being traded.

Free Margin

Free Margin is the portion of your funds that is not currently being used as required margin for open trades. It is calculated as Equity minus the Margin required to maintain open positions.

Free Margin acts as a buffer to absorb market fluctuations on existing trades and can also be used to open new positions. For example, if your Equity is 1,250 USD and the required Margin is 250 USD, your Free Margin would be 1,000 USD at that time.

When withdrawing funds, you may withdraw available Free Margin provided the withdrawal does not reduce your Balance below zero. It is not possible to withdraw funds that would result in a negative balance.

Margin Level

Margin Level is expressed as a percentage and is calculated as Equity divided by Margin, multiplied by 100. ThinkMarkets applies a Margin Call level of 100% across all accounts and platforms. If your Margin Level is at or below 100%, your account is in Margin Call and you cannot open new positions, although you may close or partially close existing trades.

If the Margin Level falls further, your account may reach the Margin Stop-Out level, at which point some or all open positions may be closed automatically to reduce risk.

For more information, you can read about the ThinkMarkets Margin Stop-Out level on our website.

A margin call at ThinkMarkets occurs when your margin level falls below 100%, meaning you can no longer open new positions that increase your margin requirement. Margin Level is calculated by dividing your account equity (account balance plus or minus unrealised profits and losses) by your total margin requirement, then multiplying by 100%.

Contracts for Difference (CFDs) allow you to trade on price movements without owning the underlying asset and use leverage to control larger positions with a smaller initial deposit. While leverage can increase potential returns, it also increases risk. If the market moves against your position, losses reduce your equity, which can lower your Margin Level and trigger a margin call.

For example, if you open a EURUSD position worth 30,000 USD using 30:1 leverage, the required margin would be 1,000 USD. If your account equity is 2,000 USD, your Margin Level would be 200%, which is above the 100% threshold. If your equity falls to 990 USD, your Margin Level would drop to 99%, triggering a margin call.

Margin calls matter because they act as an early warning that your account is approaching a critical level. ThinkMarkets notifies clients by email when their Margin Level reaches 100% and again at 75%. If the Margin Level falls to 50%, open positions may be automatically liquidated. However, clients are responsible for monitoring their accounts at all times and should not rely solely on notifications.

If you receive a margin call, there are several possible actions. You can deposit additional funds to increase your equity and restore your Margin Level above 100%. You can close some or all open positions to reduce your margin requirement. You may choose to wait and see whether the market moves back in your favour, although this carries the risk of further losses and potential forced liquidation. Taking no action can result in automatic closure of positions if your Margin Level continues to decline.

Understanding how margin calls work is an essential part of managing leveraged trading risk. Clients can further develop their knowledge through ThinkAcademy, which provides educational resources including articles and videos, and can contact the ThinkMarkets client support team for additional assistance.

The ThinkMarkets Margin Stop Out level is the point at which one or more of your open positions will be closed automatically if your Margin Level reaches or falls below the Stop Out threshold. This mechanism is designed as a risk management measure to help limit further losses for both the trader and ThinkMarkets.

The Margin Stop Out level is set at 50% for all ThinkMarkets account types. This means that if your account equity falls to 50% or less of the margin required to maintain your open positions, your trades may be closed automatically at the current market price.

The Margin Stop Out level is calculated using the following formula:

Margin Level = (Current Equity ÷ Margin Requirement) × 100

Equity is your account balance plus or minus any unrealised profits or losses on open positions.

For example, on a ThinkMarkets Standard account, if your account balance is 1,000 USD and you open a EURUSD position requiring 500 USD in margin, and the market moves against you resulting in a 750 USD unrealised loss, your equity would fall to 250 USD.

In this scenario:

Account balance: 1,000 USD
Running loss: -750 USD
Total equity: 250 USD
Margin requirement: 500 USD
Margin Level: (250 ÷ 500) × 100 = 50%

At a 50% Margin Level, your account would reach the Margin Stop Out threshold and your positions would be at risk of automatic closure.

You can monitor your Margin Level directly within the ThinkMarkets trading platforms to help ensure it remains above the Margin Stop Out level.

To avoid a Margin Stop Out on your ThinkMarkets trading account, you must ensure that your Margin Level remains above the 50% Stop Out threshold. When trading with leverage, it is important to monitor your account regularly, as market movements can quickly affect your equity and Margin Level.

If your Margin Level is approaching the Stop Out level, you have several options:

You can deposit additional funds to increase your account equity and improve your Margin Level. To view the funding methods available to you, log in to ThinkPortal and navigate to Funding, then Deposit.

You can reduce your margin requirement by closing one or more open positions. This may help raise your Margin Level by lowering the total margin being used.

You may also choose to take no action, but this increases the risk that your positions will be closed automatically if your Margin Level reaches or falls below 50%.

Margin Stop Outs occur automatically and without prior warning once the threshold is reached. If you intend to add funds or close trades, it is important to act promptly to allow sufficient time for your actions to be processed.

You can monitor your Margin Level at any time within your ThinkMarkets trading platform to help ensure it remains above the Stop Out level.

The ThinkMarkets Leverage and Stop Out Policy outlines how leverage limits are applied, how margin requirements must be maintained and when positions may be closed automatically.

Leverage limits by account balance or equity

Eligible clients may request leverage of up to 500:1, subject to regulatory restrictions and balance-based limits designed to manage risk. The maximum leverage available may be determined by account balance or equity as follows:
 

Account balance or equity	Maximum leverage
$0 - $49,999	500:1
$50,000 - $199,999	200:1
$200,000 - $999,999	100:1
$1,000,000+	50:1

If an account balance or equity exceeds the threshold for its current leverage setting, ThinkMarkets may reduce the leverage. Where this occurs, clients will be notified before any changes take effect.

Margin requirements and margin calls

Clients must maintain the minimum margin requirement on all open positions at all times. If margin requirements are not maintained, positions may be subject to liquidation.

A margin call is triggered when account equity falls below 100% of the required margin. In this situation, no new positions can be opened that increase margin exposure until the Margin Level is restored above 100%.

Stop Out level and liquidation

ThinkMarkets will liquidate open positions if total account equity equals or falls below 50% of the used margin. On hedged accounts, all positions will be closed if account equity becomes negative. Positions are closed based on available execution prices at the time.

Margin requirements may change. Where possible, ThinkMarkets may provide advance notice of material changes by email or through the trading platform messaging system.

Risk management responsibility

Placing Stop Loss orders and managing risk is the responsibility of the client. Proper risk management may reduce the likelihood of margin calls and forced liquidations.

Special conditions

In certain cases, ThinkMarkets may agree to apply different leverage levels or a different Stop Out level following discussion with the client. Any such adjustments require the client’s agreement via email or recorded communication, acknowledging the additional risks involved.

ThinkMarkets reserves the right, at its discretion, to adjust leverage levels and to trigger a margin call whenever an account does not maintain at least 100% of the required margin to hold open positions.

Trading accounts with ThinkMarkets are subject to margin requirements that must be maintained at all times. A margin call occurs when account equity falls to a level where the required margin for open positions is no longer sufficiently maintained. Proper risk management and the use of stop loss orders can help reduce the likelihood of a margin call.

Clients must maintain the Minimum Margin Requirements for all open positions at all times. If these requirements are not met, ThinkMarkets may liquidate open positions and pending orders in the account.

Margin requirements may change at any time. ThinkMarkets will aim to inform clients of projected changes by email and through the trading platform message system at least one week before the changes take effect.

On the MetaTrader 4 and ThinkTrader platforms, ThinkMarkets will liquidate all open positions and pending orders if the total account equity equals or falls below 50% of the used margin. Positions will be closed using the best execution prices available to ThinkMarkets at the time.

On the MetaTrader 5 platform, ThinkMarkets will begin liquidation when total equity equals or falls below 50% of the used margin. The largest losing position will be closed first, along with pending orders if applicable. MT5 will stop closing positions once the margin to equity ratio rises above 50%. Positions are closed using the best execution prices available at the time.

For fully hedged accounts across all platforms, all open positions will be automatically closed at market prices if the account equity reaches or falls below zero.

Placing stop loss orders to manage potential losses remains the responsibility of the client.

ThinkMarkets does not guarantee that it will contact clients when a margin call occurs. Clients are responsible for ensuring that sufficient funds are maintained in their trading accounts to support open positions based on current equity and margin requirements. Any communication or attempt to contact a client before or after a margin call is provided as a courtesy only and should not be considered a guaranteed notification or obligation.

 

How can I request a trade investigation?

To request a trade investigation with ThinkMarkets, you must submit a new support request through ThinkPortal.

Log in to ThinkPortal and navigate to Support> Support request.

In the request form:

* Select Trade investigation as the request type.
* Choose the relevant trading account.
* Enter the trade ticket number.
* Specify the dispute amount.
* Provide a detailed description of your query or concern.

Once you submit the request, it will be sent directly to the ThinkMarkets team for review. ThinkMarkets aims to respond to trade investigation requests within 1 business day.

Trades on a ThinkMarkets trading account can close automatically for several reasons:

A stop loss or take profit order may have been triggered, which will automatically close the position once the specified price level is reached.

A margin stop-out may occur if your account no longer has sufficient free equity to maintain open positions. When margin stop-out levels are breached, trades may be closed automatically to reduce risk and restore required margin levels.

If you are using an Expert Advisor or automated trading strategy, it may have sent a command to close the trade based on its programmed conditions. It is important to understand the rules and parameters under which your Expert Advisor operates.

The ThinkMarkets Fair Execution Policy is designed to provide a fair, transparent, and reliable trading environment. It ensures that client orders are executed without intervention or deliberate manipulation, adhering to regulatory best execution obligations.

The framework covers the following six key areas:

• Execution Policy: Outlines the principles and procedures used to handle and execute client orders to achieve the best possible results.

• Slippage Policy: Explains how market volatility or low liquidity can cause trades to be executed at a different price than requested (both positive and negative slippage).

• Market Gap and Order Type Policy: Details how pending, stop, or limit orders are managed when prices "jump" between sessions or during volatile conditions.

• Liquidity Shortage Policy: Addresses how reduced market activity may lead to execution delays or price adjustments.

• Leverage and Stop Out Policy: Defines how leverage is applied, how margin levels are calculated, and the conditions under which positions are automatically closed to prevent further losses.

• Swap-Free Account Policy: Sets the specific terms, eligibility requirements, and administrative fees for accounts that do not use interest-based swaps.

Together, these policies form the ThinkMarkets Fair Execution framework, supporting consistent and transparent handling of client trades across all its trading platforms.

The ThinkMarkets Execution Policy explains how client trades are handled in order to manage risk, ensure fair execution and meet regulatory best execution obligations under prevailing market conditions.

Depending on risk management considerations, ThinkMarkets may either act as principal to the trade or pass the trade to a liquidity provider under a Straight Through Processing (STP) arrangement.

Where trades are executed via Straight Through Processing

When trade risk is passed to a third-party liquidity provider, the liquidity provider acts as the counterparty to the transaction. Client orders are routed automatically through an order execution engine without manual dealer intervention under normal operating conditions. Clients receive pricing derived from the liquidity provider, with the applicable spread mark-up applied by ThinkMarkets. ThinkMarkets maintains relationships with multiple liquidity providers and may adjust these arrangements from time to time in line with its execution policy.

Where ThinkMarkets acts as counterparty

When ThinkMarkets retains the trade risk and acts as counterparty, orders are routed from the trading platforms through an automated order execution engine to help ensure timely and consistent execution. Orders are executed in line with available market pricing, with applicable spread mark-ups applied.

Unless there is a significant technical failure, client orders are not manually executed by dealers and are routed automatically through the trading infrastructure.

The ThinkMarkets Slippage Policy explains how price differences may occur between the requested price of an order and the actual execution price due to normal market conditions.

What is slippage?

Slippage is the difference between the requested price of a market or pending order and the price at which the trade is executed. Slippage typically occurs when there is a sudden movement in price and the requested price is no longer available at the moment the order reaches the market.

What is market gapping?

Market gapping refers to a situation where there is a break between tradable prices. This can occur in two common scenarios:

> When a market closes and then reopens at a different price, such as after a weekend or scheduled trading break.

> When a market moves rapidly from one price level to another, often around the release of major economic data or during periods of high volatility.

How does slippage occur?

Slippage is a natural part of trading and can occur under a variety of market conditions. It may be either positive or negative. Positive slippage results in a better execution price than requested, while negative slippage results in a less favourable price.
Slippage reflects prevailing market conditions and pricing received from liquidity providers. ThinkMarkets does not apply practices designed to create artificial or asymmetric slippage.

Special trading conditions

In certain circumstances, a client may request special trading conditions, such as a higher maximum trade size or alternative order routing. Where such arrangements are made, ThinkMarkets will inform the client that these changes may increase the likelihood of slippage or result in less favourable execution. The client must acknowledge and agree to these potential risks in writing or via recorded communication before such conditions are applied.

For full guide read here: What Is Price Slippage in Trading and How to Avoid it | ThinkMarkets

The ThinkMarkets Market Gap and Order Type Policy explains how different order types are executed, particularly during periods of price gaps or rapid market movement.

Clients can place two main types of orders: market orders and pending orders.

Market orders
When you place a market order, you are instructing ThinkMarkets to execute the trade immediately at the first available price. Because there is no fixed execution price, you accept that the final fill price may differ from the price visible at the time you confirm the order. Execution occurs as quickly as possible based on available market liquidity.

Pending orders
When you place a pending order, you specify a price at which you would like the trade to be executed in the future. Once the specified price level is reached, the order is triggered and filled at the first available price. This may be the exact requested price or a nearby price if slippage occurs due to market conditions.

Market gaps
A market gap occurs when price moves from one level to another without trading at intermediate prices. Gaps commonly occur at market open after a weekend or trading break, but can also occur during major news events or periods of heightened volatility.

If the market gaps beyond the specified execution price of a pending order, the order will be filled at the first available price after the gap. This means the final execution price may differ from the requested price if the market has moved sharply.

This policy reflects standard market mechanics and explains how orders are executed at the next available tradable price when gaps occur.

The ThinkMarkets Liquidity Shortage Policy explains how trade execution may be affected during periods when available underlying market liquidity is lower than normal.

In certain market conditions, there may be reduced liquidity at the quoted or top-of-book price, particularly for larger trade sizes. While a trade may initially appear to be confirmed at the displayed price, the full volume required may not be available at that level. As a result, part or all of the order may be executed at the next available prices in the market.

In these situations, the execution price you receive may reflect slippage due to the limited liquidity available at the time of execution. Where necessary, the final execution price may be adjusted to reflect the actual liquidity available in the market.

This policy reflects normal market mechanics during periods of reduced liquidity and explains how trade execution may be impacted by prevailing market conditions.