ThinkMarkets places the security of client funds at the core of its operations. As a regulated broker in multiple jurisdictions, ThinkMarkets complies strictly with the rules and standards set by the relevant financial regulators in each country where it operates.

Client funds are held in fully segregated bank accounts with major banks, separate from ThinkMarkets’ own operational funds. This segregation helps ensure that client money is protected and managed in accordance with applicable regulatory requirements.

By maintaining regulatory oversight across multiple countries and implementing strict internal controls, ThinkMarkets is committed to providing a trusted and reliable trading environment for all clients.

TF Global Markets (STL) Limited operates under a strict Anti-Money Laundering (AML) policy designed to prevent money laundering, fraud and other financial crimes. The company collects and verifies personal identification information from all account holders and maintains records of client transactions in line with regulatory requirements.

Before opening an account with TF Global Markets (STL) Limited, clients are required to provide:

A valid government-issued identification document, such as a Driver’s Licence, State Identification Card or Passport.
Proof of residential address.
Bank account information.
A completed account application.

TF Global Markets (STL) Limited monitors transactions, including those executed under non-standard trading conditions. The company also reviews funding activity, including deposits from bank accounts outside the account holder’s home country, and monitors for suspicious transactions.

The company operates in accordance with the anti-money laundering framework established by the Financial Action Task Force.

TF Global Markets (STL) Limited does not accept cash deposits or make cash disbursements under any circumstances. Third-party deposits are not permitted. All deposits must match the name of the account holder on file.

TF Global Markets (STL) Limited reserves the right to refuse to process any transaction if it believes the transaction may be connected to money laundering or criminal activity. In line with international law, the company is not required to inform a client if suspicious activity is reported to relevant regulatory or legal authorities.

This summary outlines the high-level compliance principles followed by TF Global Markets (STL) Limited. A detailed compliance policy may be made available to qualified institutions, regulatory bodies and relevant counterparties upon request. The Compliance department retains final discretion regarding the validity of submitted documents and does not accept substitutions or modifications to these requirements.

The withdrawal process at TF Global Markets (STL) Limited follows strict internal controls to ensure that client funds are returned securely and in accordance with Anti-Money Laundering requirements.

To initiate a withdrawal, clients must submit a signed paper or digital withdrawal request form containing the correct account details.

Once submitted, the Accounting department reviews the request. The team confirms the available account balance, checks for any holds or withdrawal restrictions and, if satisfied, approves the request subject to final review by the Treasury team.

The Treasury team verifies that the withdrawal is made using the same method as the original deposit and returned to the account holder on file. The team reviews the client’s deposit history, checks for unusual or suspicious activity and confirms the bank account details before approving the release of funds.

After Treasury approval, the request is returned to the Accounting department and the funds are released to the client.

If a withdrawal request is flagged for suspicious activity, it will be placed on hold pending further investigation by management. Management works in coordination with the Treasury team to determine whether additional action is required and whether any relevant regulatory authorities must be notified.

This summary outlines the high-level withdrawal and compliance procedures followed by TF Global Markets (STL) Limited. A detailed compliance policy may be made available to qualified institutions, regulatory bodies and relevant counterparties upon request. The Compliance department retains final discretion regarding document validity and does not accept substitutions or modifications to the stated requirements.

For compliance-related enquiries, you may contact [email protected].

ThinkMarkets offers Standard, ThinkZero, and Spread Betting accounts.

Standard accounts are available on ThinkTrader, MetaTrader 4, and MetaTrader 5. ThinkZero accounts are available on MetaTrader 4 and MetaTrader 5. Spread Betting accounts are available to UK clients on ThinkTrader, MetaTrader 4, and MetaTrader 5.

Clients can hold multiple account types under a single profile.

The ThinkMarkets Standard account is available on ThinkTrader, MetaTrader 4, and MetaTrader 5. It provides access to a wide range of CFD and spread betting markets, including forex, indices, commodities, metals, shares, ETFs, and futures.

The account offers competitive variable spreads with no commission on most instruments and no minimum deposit requirement.

For more information about available account types and their features, please visit the ThinkMarkets account types page.

The ThinkMarkets ThinkZero account is designed for traders who prefer raw spreads and commission-based pricing. It offers spreads from 0.0 pips on forex and metals, with a commission of USD 7 per round-turn lot on eligible forex, gold, and silver trades.

A minimum deposit of GBP 500 is required to open a ThinkZero account.

ThinkZero accounts are available on MetaTrader 4 and MetaTrader 5. When trading forex or metals on a ThinkZero account, you must select instruments with the "x" suffix, such as EURUSDx, XAUUSDx, or XAGUSDx.

For more information, please visit ThinkZero account page.

UK clients can request an assessment for a ThinkMarkets Professional account by submitting a support request through ThinkPortal or by emailing ThinkMarkets Support Team.

Eligibility is subject to meeting the qualifying criteria set out by ThinkMarkets and the Financial Conduct Authority (FCA). Full details are available on the ThinkMarkets Elective Professional Client page.

A ThinkMarkets demonstration account is designed to allow users to test the functionality of the trading platforms and products in a risk-free environment using virtual funds. It enables you to explore platform features and practise trading strategies without financial risk.

However, a ThinkMarkets demo account does not fully replicate live market conditions. Unlike a live trading account, a demo account may not reflect factors such as positive or negative slippage, swaps, corporate actions, dividends, taxation, trading rebates, fees, rollover, leverage and concentration restrictions, liquidity, additional mark-ups, borrowing limitations, margin close-outs, or live spreads.

There may also be differences in trading conditions and the range of products available between the demo and live environments. For this reason, a demo account should not be used to mimic live trading conditions. ThinkMarkets is not liable for any loss or damage incurred as a result of differences between the demo and live trading environments.

A demo account is a risk-free way to practise trading contract for difference (CFD) and foreign exchange using virtual funds across supported platforms. Demo accounts are available on ThinkTrader, MetaTrader 4 and MetaTrader 5.

Open a ThinkMarkets demo account.

If you already have access to the client portal and would like to open an additional ThinkMarkets demo account, you can create one here.

A ThinkTrader demo account will automatically expire after 14 days of inactivity.

Clients who hold a live trading account can open a non-expiring demo account and access on-demand ThinkTrader demo environments directly from within the ThinkTrader platform.

If you would prefer not to have your ThinkTrader demo account expire, you can apply for a live trading account here.

The bid and ask spread is the difference between the buy price and the sell price of a financial instrument.

When you buy or go long, you enter the trade at the Ask price, which is also known as the Offer price. When you sell or go short, you enter the trade at the Bid price.

For example, if the US30 index is quoted at 38500 / 38502, you can sell at 38500, which is the Bid price, or buy at 38502, which is the Ask price. The difference of 2 points between these two prices represents the spread.

When you trade Contracts for Difference (CFDs) or foreign exchange with ThinkMarkets, you are trading on margin. This means you only deposit a fraction of the total trade value while gaining exposure to the full notional amount of the position. As a result, holding a leveraged position overnight may incur an overnight funding cost, commonly referred to as a swap fee.

Swap fees are applied when a position remains open past the daily rollover time. The charge reflects the cost of holding a leveraged position overnight and may be either a debit or a credit, depending on the instrument and market conditions.

If you wish to avoid overnight funding charges, you can close your position before the daily rollover time, when the swap is calculated and applied.

ThinkMarkets may apply an inactivity fee to trading accounts that have had no trading activity for at least six months. The fee is deducted from any remaining balance in the trading account.

An inactivity fee will not cause your trading account balance to fall below zero. The fee is only applied to available funds in the account.

In certain circumstances, inactivity fees may be reviewed if you resume trading activity on the account.

If you have questions about inactivity fees or your specific account status, please contact the ThinkMarkets client support team on [email protected] or speak directly with your Account Manager.

ThinkMarkets clients can trade Reddit share Contracts for Difference (CFDs) through the ThinkTrader platform.

You can trade Reddit and thousands of other share CFDs in a few simple steps:

1. Open a ThinkMarkets trading account and select ThinkTrader as your preferred platform.

2. Complete the identity verification process.

3. Deposit funds into your trading account.

4. Locate the Reddit share Contract for Difference in the instrument list, or search using the ticker symbol RDDT.

5. Place your trade.

If you already have a ThinkTrader account with ThinkMarkets, simply log in to fund your account and place a trade.

To learn more about Reddit and related market developments, visit the relevant Reddit insights section on the ThinkMarkets website.

Cryptocurrency CFDs are not available to ThinkMarkets retail clients in the United Kingdom.

ThinkMarkets offers selected instruments that can be traded outside standard market hours, including XAUUSD247 and XAGUSD247, which are available to trade 24 hours a day, 7 days a week.

For full trading session times and instrument availability, please refer to the ThinkMarkets UK Contract Specifications page.

ThinkMarkets offers UK clients access to a wide range of CFD and spread betting markets, including forex, indices, commodities, energies, metals, shares, ETFs, and futures.

The full list of available instruments, together with detailed contract specifications, trading hours, leverage, and margin requirements, can be found on the ThinkMarkets UK Contract Specifications page.

Trading hours vary by instrument and generally follow the hours of the underlying market or trading session.

For forex, trading is typically available 24 hours a day during the trading week. Specific trading sessions, market hours, and product details can be found on the ThinkMarkets UK Contract Specifications page.

Selected instruments, including XAUUSD247 and XAGUSD247, are available to trade 24 hours a day, 7 days a week.

The minimum trade size for most products on ThinkMarkets trading accounts is 0.01 lots. The maximum trade size depends on the specific instrument, current market liquidity and the account type you hold.

For detailed minimum and maximum trade sizes by product, please refer to the ThinkMarkets contract specifications page.

If you wish to place a trade larger than the stated maximum size, you can contact the ThinkMarkets support team, available 24 hours a day, seven days a week, to request a review. ThinkMarkets will endeavour to facilitate your request where possible.

Negative Balance Protection means that any realised trading losses cannot exceed the available balance in a retail client's trading account. When trading leveraged financial products such as Contracts for Difference (CFDs) on foreign exchange, indices, equities, commodities and other instruments, it is possible for losses to exceed deposits and result in a negative balance. Under ThinkMarkets Negative Balance Protection, eligible retail clients will not owe money to ThinkMarkets if their account falls below zero.

For example, if a client deposits GBP 1,000 and market movements cause total trading losses of GBP 1,200, resulting in a negative balance of minus GBP 200, ThinkMarkets would adjust the account back to zero by covering the negative amount. The client would not be required to repay the deficit.

ThinkMarkets provides a range of risk management tools, and Negative Balance Protection acts as an additional safeguard for eligible clients.

The key conditions of the ThinkMarkets Negative Balance Protection policy are:

- Negative Balance Protection applies only to retail clients of ThinkMarkets.
- Money Managers and clients of Money Managers are not eligible.
- ThinkMarkets will cover negative balances by applying a cash adjustment to the trading account as soon as practically possible.
- ThinkMarkets reserves the right to use positive balances from other trading accounts held by the same client to offset a negative balance.
- ThinkMarkets may refuse to cover a negative balance where it determines that the deficit arose from abuse, such as opening, holding or closing positions immediately before or after scheduled or unscheduled data releases, events, market breaks or exceptional market conditions.
- Negative Balance Protection does not cover trading-related fees such as commissions, swaps or corporate actions including dividends.

For further assistance, please contact the ThinkMarkets client support team.

On a ThinkMarkets trading account, the following terms describe how your funds and risk exposure are calculated and displayed on the trading platform:

Balance
Balance represents your net deposits, plus or minus any realised profits and losses and associated fees. For example, if you deposit 250 GBP and later close a trade with a 50 GBP profit, your balance would be 300 GBP, assuming no other activity has taken place.

Equity
Equity is your account balance plus or minus the unrealised profit or loss from all open trades. It reflects the current value of your account if you were to close all open positions immediately, excluding any applicable fees.

Running Profit and Loss
Running Profit and Loss refers to the current unrealised profit or loss on all open positions. These values fluctuate continuously as market prices move.

Margin
Margin is the amount of funds required to open and maintain leveraged trades. The required margin varies depending on the account type and the financial instrument being traded.

Free Margin
Free Margin is the portion of your funds that is not currently being used as required margin for open trades. It is calculated as Equity minus the Margin required to maintain open positions.

Free Margin acts as a buffer to absorb market fluctuations on existing trades and can also be used to open new positions. For example, if your Equity is 1,250 GBP and the required Margin is 250 GBP, your Free Margin would be 1,000 GBP at that time.

When withdrawing funds, you may withdraw available Free Margin provided the withdrawal does not reduce your Balance below zero. It is not possible to withdraw funds that would result in a negative balance.

Margin Level
Margin Level is expressed as a percentage and is calculated as Equity divided by Margin, multiplied by 100. ThinkMarkets applies a Margin Call level of 100% across all accounts and platforms. If your Margin Level is at or below 100%, your account is in Margin Call and you cannot open new positions, although you may close or partially close existing trades.

If the Margin Level falls further, your account may reach the Margin Stop-Out level, at which point some or all open positions may be closed automatically to reduce risk.

A margin call at ThinkMarkets occurs when your margin level falls below 100%, meaning you can no longer open new positions that increase your margin requirement. Margin Level is calculated by dividing your account equity (account balance plus or minus unrealised profits and losses) by your total margin requirement, then multiplying by 100%.

Contracts for Difference (CFDs) allow you to trade on price movements without owning the underlying asset and use leverage to control larger positions with a smaller initial deposit. While leverage can increase potential returns, it also increases risk. If the market moves against your position, losses reduce your equity, which can lower your Margin Level and trigger a margin call.

For example, if you open a EURUSD position worth GBP 30,000 using 30:1 leverage, the required margin would be GBP 1,000. If your account equity is GBP 2,000, your Margin Level would be 200%, which is above the 100% threshold. If your equity falls to GBP 990, your Margin Level would drop to 99%, triggering a margin call.

Margin calls matter because they act as an early warning that your account is approaching a critical level. ThinkMarkets notifies clients by email when their Margin Level reaches 100% and again at 75%. If the Margin Level falls to 50%, open positions may be automatically liquidated. However, clients are responsible for monitoring their accounts at all times and should not rely solely on notifications.

If you receive a margin call, there are several possible actions. You can deposit additional funds to increase your equity and restore your Margin Level above 100%. You can close some or all open positions to reduce your margin requirement. You may choose to wait and see whether the market moves back in your favour, although this carries the risk of further losses and potential forced liquidation. Taking no action can result in automatic closure of positions if your Margin Level continues to decline.

Understanding how margin calls work is an essential part of managing leveraged trading risk. Clients can further develop their knowledge through ThinkAcademy, which provides educational resources including articles and videos, and can contact the ThinkMarkets client support team for additional assistance.

The ThinkMarkets Margin Stop Out level is the point at which one or more of your open positions will be closed automatically if your Margin Level reaches or falls below the Stop Out threshold. This mechanism is designed as a risk management measure to help limit further losses for both the trader and ThinkMarkets.

The Margin Stop Out level is set at 50% for all ThinkMarkets account types. This means that if your account equity falls to 50% or less of the margin required to maintain your open positions, your trades may be closed automatically at the current market price.

The Margin Stop Out level is calculated using the following formula:

Margin Level = (Current Equity ÷ Margin Requirement) × 100

Equity is your account balance plus or minus any unrealised profits or losses on open positions.

For example, on a ThinkMarkets Standard account, if your account balance is 1,000 GBP and you open a EURUSD position requiring 500 GBP in margin, and the market moves against you resulting in a 750 GBP unrealised loss, your equity would fall to 250 GBP.

In this scenario:

Account balance: 1,000 GBP
Running loss: -750 GBP
Total equity: 250 GBP
Margin requirement: 500 GBP
Margin Level: (250 ÷ 500) × 100 = 50%

At a 50% Margin Level, your account would reach the Margin Stop Out threshold and your positions would be at risk of automatic closure.

You can monitor your Margin Level directly within the ThinkMarkets trading platforms to help ensure it remains above the Margin Stop Out level.

To avoid a Margin Stop Out on your ThinkMarkets trading account, you must ensure that your Margin Level remains above the 50% Stop Out threshold. When trading with leverage, it is important to monitor your account regularly, as market movements can quickly affect your equity and Margin Level.

If your Margin Level is approaching the Stop Out level, you have several options:

You can deposit additional funds to increase your account equity and improve your Margin Level. To view the funding methods available to you, log in to ThinkPortal and navigate to Funding, then Deposit.

You can reduce your margin requirement by closing one or more open positions. This may help raise your Margin Level by lowering the total margin being used.

You may also choose to take no action, but this increases the risk that your positions will be closed automatically if your Margin Level reaches or falls below 50%.

Margin Stop Outs occur automatically and without prior warning once the threshold is reached. If you intend to add funds or close trades, it is important to act promptly to allow sufficient time for your actions to be processed.

You can monitor your Margin Level at any time within your ThinkMarkets trading platform to help ensure it remains above the Stop Out level.

Trading accounts with ThinkMarkets are subject to margin requirements that must be maintained at all times. A margin call occurs when account equity falls to a level where the required margin for open positions is no longer sufficiently maintained. Proper risk management and the use of stop loss orders can help reduce the likelihood of a margin call.

Clients must maintain the Minimum Margin Requirements for all open positions at all times. If these requirements are not met, ThinkMarkets may liquidate open positions and pending orders in the account.

Margin requirements may change at any time. ThinkMarkets will aim to inform clients of projected changes by email and through the trading platform message system at least one week before the changes take effect.

On the MetaTrader 4 and ThinkTrader platforms, ThinkMarkets will liquidate all open positions and pending orders if the total account equity equals or falls below 50% of the used margin. Positions will be closed using the best execution prices available to ThinkMarkets at the time.

On the MetaTrader 5 platform, ThinkMarkets will begin liquidation when total equity equals or falls below 50% of the used margin. The largest losing position will be closed first, along with pending orders if applicable. MT5 will stop closing positions once the margin to equity ratio rises above 50%. Positions are closed using the best execution prices available at the time.

For fully hedged accounts across all platforms, all open positions will be automatically closed at market prices if the account equity reaches or falls below zero.

Placing stop loss orders to manage potential losses remains the responsibility of the client.

ThinkMarkets does not guarantee that it will contact clients when a margin call occurs. Clients are responsible for ensuring that sufficient funds are maintained in their trading accounts to support open positions based on current equity and margin requirements. Any communication or attempt to contact a client before or after a margin call is provided as a courtesy only and should not be considered a guaranteed notification or obligation.

How can I request a trade investigation?

To request a trade investigation with ThinkMarkets, you must submit a new support request through ThinkPortal.

Log in to ThinkPortal and navigate to Support> Support request.

In the request form:

* Select Trade investigation as the request type.
* Choose the relevant trading account.
* Enter the trade ticket number.
* Specify the dispute amount.
* Provide a detailed description of your query or concern.

Once you submit the request, it will be sent directly to the ThinkMarkets team for review. ThinkMarkets aims to respond to trade investigation requests within 1 business day.

Trades on a ThinkMarkets trading account can close automatically for several reasons:

A stop loss or take profit order may have been triggered, which will automatically close the position once the specified price level is reached.

A margin stop-out may occur if your account no longer has sufficient free equity to maintain open positions. When margin stop-out levels are breached, trades may be closed automatically to reduce risk and restore required margin levels.

If you are using an Expert Advisor or automated trading strategy, it may have sent a command to close the trade based on its programmed conditions. It is important to understand the rules and parameters under which your Expert Advisor operates.

The ThinkMarkets Fair Execution Policy is designed to provide clients a fair, transparent, and reliable trading environment. ThinkMarkets has implemented internal procedures to help ensure that client orders are executed without manual dealer intervention or deliberate order manipulation, and in accordance with its regulatory best execution obligations under prevailing market conditions. 

The ThinkMarkets Fair Execution Policy is structured across several key areas: 

• Execution Policy: This outlines how client orders are handled and executed, including the principles applied to achieve best execution. 

• Slippage Policy: This explains how positive and negative slippage may occur due to market conditions, particularly during periods of high volatility or low liquidity. 

• Market Gap and Order Type Policy: This details how orders are treated during market gaps, including the impact on pending orders and stop or limit orders when prices move between trading sessions or during volatile conditions. 

• Liquidity Shortage Policy: This addresses how orders may be affected in times of reduced market liquidity, including potential execution delays or price adjustments. 

• Leverage and Stop Out Policy: This explains how leverage is applied, how margin levels are calculated and when positions may be closed automatically if margin requirements are not maintained. 

Together, these policies form the ThinkMarkets Fair Execution framework, supporting consistent and transparent handling of client trades across all its trading platforms.

The ThinkMarkets Execution Policy explains how client trades are handled in order to manage risk, ensure fair execution and meet regulatory best execution obligations under prevailing market conditions.

Depending on risk management considerations, ThinkMarkets may either act as principal to the trade or pass the trade to a liquidity provider under a Straight Through Processing (STP) arrangement.

Where trades are executed via Straight Through Processing

When trade risk is passed to a third-party liquidity provider, the liquidity provider acts as the counterparty to the transaction. Client orders are routed automatically through an order execution engine without manual dealer intervention under normal operating conditions. Clients receive pricing derived from the liquidity provider, with the applicable spread mark-up applied by ThinkMarkets. ThinkMarkets maintains relationships with multiple liquidity providers and may adjust these arrangements from time to time in line with its execution policy.

Where ThinkMarkets acts as counterparty

When ThinkMarkets retains the trade risk and acts as counterparty, orders are routed from the trading platforms through an automated order execution engine to help ensure timely and consistent execution. Orders are executed in line with available market pricing, with applicable spread mark-ups applied.

Unless there is a significant technical failure, client orders are not manually executed by dealers and are routed automatically through the trading infrastructure.

The ThinkMarkets Slippage Policy explains how price differences may occur between the requested price of an order and the actual execution price due to normal market conditions.

What is slippage?

Slippage is the difference between the requested price of a market or pending order and the price at which the trade is executed. Slippage typically occurs when there is a sudden movement in price and the requested price is no longer available at the moment the order reaches the market.

What is market gapping?

Market gapping refers to a situation where there is a break between tradable prices. This can occur in two common scenarios:

> When a market closes and then reopens at a different price, such as after a weekend or scheduled trading break.

> When a market moves rapidly from one price level to another, often around the release of major economic data or during periods of high volatility.

How does slippage occur?

Slippage is a natural part of trading and can occur under a variety of market conditions. It may be either positive or negative. Positive slippage results in a better execution price than requested, while negative slippage results in a less favourable price.
Slippage reflects prevailing market conditions and pricing received from liquidity providers. ThinkMarkets does not apply practices designed to create artificial or asymmetric slippage.

Special trading conditions

In certain circumstances, a client may request special trading conditions, such as a higher maximum trade size or alternative order routing. Where such arrangements are made, ThinkMarkets will inform the client that these changes may increase the likelihood of slippage or result in less favourable execution. The client must acknowledge and agree to these potential risks in writing or via recorded communication before such conditions are applied.

For full guide read here: What Is Price Slippage in Trading and How to Avoid it | ThinkMarkets

The ThinkMarkets Market Gap and Order Type Policy explains how different order types are executed, particularly during periods of price gaps or rapid market movement.

Clients can place two main types of orders: market orders and pending orders.

Market orders
When you place a market order, you are instructing ThinkMarkets to execute the trade immediately at the first available price. Because there is no fixed execution price, you accept that the final fill price may differ from the price visible at the time you confirm the order. Execution occurs as quickly as possible based on available market liquidity.

Pending orders
When you place a pending order, you specify a price at which you would like the trade to be executed in the future. Once the specified price level is reached, the order is triggered and filled at the first available price. This may be the exact requested price or a nearby price if slippage occurs due to market conditions.

Market gaps
A market gap occurs when price moves from one level to another without trading at intermediate prices. Gaps commonly occur at market open after a weekend or trading break, but can also occur during major news events or periods of heightened volatility.

If the market gaps beyond the specified execution price of a pending order, the order will be filled at the first available price after the gap. This means the final execution price may differ from the requested price if the market has moved sharply.

This policy reflects standard market mechanics and explains how orders are executed at the next available tradable price when gaps occur.

The ThinkMarkets Liquidity Shortage Policy explains how trade execution may be affected during periods when available underlying market liquidity is lower than normal.

In certain market conditions, there may be reduced liquidity at the quoted or top-of-book price, particularly for larger trade sizes. While a trade may initially appear to be confirmed at the displayed price, the full volume required may not be available at that level. As a result, part or all of the order may be executed at the next available prices in the market.

In these situations, the execution price you receive may reflect slippage due to the limited liquidity available at the time of execution. Where necessary, the final execution price may be adjusted to reflect the actual liquidity available in the market.

This policy reflects normal market mechanics during periods of reduced liquidity and explains how trade execution may be impacted by prevailing market conditions.