To improve your login and trading experience, we have updated the ThinkMarkets MetaTrader trading platform server names.
These changes have taken place over the weekend of March 12, 2022.
MetaTrader desktop users: You should experience a seamless update to the server name and in most cases you do not need to re-install and can login and trade as normal. Please see our FAQs below for any troubleshooting.
MetaTrader mobile app users: You will need to update your account information if you haven’t done so already since the update. This includes deleting your trading account in the MetaTrader app and logging back in with the new server name.
For a step-by-step guide on how to update your server name, click on the button below applicable to your mobile device and note your new server name.
Server Name Update
FAQ
Where can I download the trading platforms?
Login to ThinkPortal > Platforms, this section contains links to the updated platforms available.
Where can I find the name of the server associated to my trading account?
Login to ThinkPortal > Accounts > Click on the 3 dots next to your trading account number, then select the Account Information option. This shows you the server name which you will be required to connect to.
I forgot my MetaTrader password, how can I reset it?
Login to ThinkPortal > Accounts > Click on the 3 dots next to your trading account number to expose Account, Platform and Password Reset details. Select Password Reset to progress.
My MetaTrader 4 desktop is not connecting or showing my updated server name, how can I resolve?
You can fully uninstall the MetaTrader 4 platform and re-install the latest version of the ThinkMarkets MetaTrader platform. This should pick up the new server names.
Alternatively, you can re-install (without fully uninstalling) the ThinkMarkets MetaTrader 4 platform. Once re-installed you will be required to go to File (top left) > Open an account > Select add new broker and type in ThinkMarkets > Scan. This will pick up the new server names.
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Login to ThinkPortal > Platforms, this section contains the latest MetaTrader platform download links.
Will my existing expert advisor (EA) or custom indicator continue to work?
You will need to check to ensure the update to server names has not impacted the settings or performance of your EA or indicators.
I use MetaTrader web, do I need to update anything?
You should access the updated MetaTrader web link, please login to ThinkPortal > Platforms.
I forgot my ThinkPortal password, how can I reset it?
You can reset simply by using the email address you registered with.
How can I get further assistance?
You can contact our Support Team 24/7 via instant live chat, phone and email.
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